Globalwork Bridging Distance, Culture, and Time

by O'Hara-Devereaux, Mary; Johansen, Robert

• ISBN13: 9781555426026
• ISBN10: 1555426026
• Edition: 1st
• Format: Paperback
• Copyright: 1994-06-14
• Publisher: Jossey-Bass

Summary

Provides practical answers to the most pressing questions faced daily by today's global managers. Based on groundbreaking research conducted by the Institute for the Future on behalf of such organizations as Apple Computer, AT&T, and American Express, this guide to the challenges of managing globally identifies the key competencies that managers need to succeed in the global workplace. Get the practical answers to the most pressing questions faced by today's global managers. Based on groundbreaking research, this guide identifies the key competencies managers need to succeed in the global workplace. Get the practical answers to the most pressing questions faced by today's global managers. Based on groundbreaking research, this guide also identifies the key competencies managers need to succeed in the global workplace.

Author Biography

MARY O'HARA-DEVEREAUX is vice president of Grove Consultants International, an organizational consulting firm, and senior research fellow at the Institute for the Future. She consults extensively worldwide with businesses and government organizations on global management and organizational change. ROBERT JOHANSEN is director of the Emerging Information Technologies Program at the Institute for the Future and a research affiliate at the Center for Information Systems Research and the Center for Coordination Science at MIT. He is lead author of several books including Teleconferencing and Beyond (1984) and Groupware: Computer Support for Business Teams (1988).

Table of Contents

Preface	xi
Acknowledgments	xxiii
The Authors	xxvii
Introduction: Fault Lines in the New Global Business Landscape	1	(34)
Part One: The New Competencies of the Global Manager
A Multicultural Perspective: Transcending the Barriers of Behavior and Language	35	(39)
Technical Competence: Managing Team Connections with Groupware	74	(28)
Process Facilitation: Mastering the New Leadership Skills	102	(36)
Team Leadership: Managing the New Global Business Unit	138	(37)
Part Two: Think Globally, Act Globally: Globalwork in Action
Creating the Global Workspace: Culture Clash and Confusion on the Pacific Rim	175	(42)
Global Vision: Using Third-Way Strategies for Collaborative Work	217	(28)
Learning New Rules of Thumb: Partnering with Mexico	245	(50)
Overcoming Differences and Sameness: Collaborating with Canada	295	(43)
The United Nation of America: An Outside-In View of Distance and Diversity Within the United States	338	(48)
Voyaging into Cyberspace: The Anytime,Anyplace Global Workspace	386	(27)
Conclusion: Global Living and Global Work: New Knowledge, Values, and Communities	413	(8)
References	421	(10)
Index	431