Governmental Transparency in the Path of Adminstrative Reform

by Piotrowski, Suzanne J.

• ISBN13: 9780791470862
• ISBN10: 0791470865
• Format: Paperback
• Copyright: 2008-01-01
• Publisher: State Univ of New York Pr

Summary

The consequences of governmental reform are not always intended. In this book, Suzanne J. Piotrowski examines how federal management reforms associated with the National Performance Review have affected, and are still affecting, implementation of the Freedom of Information Act. The intersection of the New Public Management movement and the implementation of the U.S. federal government's transparency policy is, she argues, a clear example of unforeseen outcomes. Particular attention is paid to performance management, customer service, and contracting out initiatives, as well as to unintended consequences and their future implications for public administration scholars, practitioners, and reformers. Book jacket.

Author Biography

Suzanne J. Piotrowski is Assistant Professor of Public Affairs and Administration at Rutgers University

Table of Contents

Acknowledgments	p. ix
Introduction	p. 1
Sunlight Is the Best Disinfectant	p. 9
Two Governmental Narratives Juxtaposed	p. 21
The Impact of Performance Management	p. 45
The Impact of Customer Service and Employee Empowerment	p. 59
The Impact of Contracting	p. 75
Analysis	p. 89
Research Design	p. 109
Notes	p. 113
Works Cited	p. 117
Index	p. 131
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