Gower Handbook of Quality Management

by Lock, Dennis

• ISBN13: 9780566027703
• ISBN10: 0566027704
• Edition: 2nd
• Format: Hardcover
• Copyright: 1990-07-01
• Publisher: Gower Pub Co

Table of Contents

List of tables
List of figures
Notes on contributors
Preface
The Quality Concept and Objectives	p. 3
Total Quality Management	p. 10
Corporate Culture	p. 28
Benchmarking	p. 36
Customer First - A Strategy for Quality Service	p. 53
Quality-related Costs	p. 71
Quality-related Benefits	p. 85
Budgeting for Quality	p. 93
Statutory Provisions	p. 121
National and International Standards	p. 133
Quality Organization and Programmes	p. 159
Documentation and Records	p. 175
Essential Quality Procedures	p. 192
BS ISO 9000 Certification	p. 219
Quality Audits and Reviews	p. 229
Design Objectives	p. 265
Quality Control of Design	p. 276
Product Reliability	p. 287
Software Quality and Reliability	p. 327
Value Engineering	p. 352
Quality Function Deployment	p. 364
Change Control	p. 387
Quality of Bought-out Materials	p. 403
Just-in-Time and Supplier Development	p. 411
Handling, Storage, Packaging and Delivery	p. 427
Quality of Bought-out Services	p. 442
An Introduction to Statistics for Quality Applications	p. 453
Process Capability	p. 493
Control Charts: 1. Shewhart Charts	p. 507
Control Charts: 2. Cusum Charts	p. 531
Inspection	p. 547
Functional Testing	p. 557
Inspection Tools and Equipment	p. 573
Metrology	p. 588
Managing Nonconformities	p. 608
Servicing	p. 628
Common and Special Problems	p. 641
Quality Improvement: Lessons for Management	p. 662
Quality Improvement Activities and Techniques	p. 689
Training for Quality	p. 727
Lessons of Experience - Learning from Others' Mistakes	p. 742
Appendix I Useful Organizations	p. 749
Appendix II Abbreviations	p. 770
Index	p. 777
Table of Contents provided by Blackwell. All Rights Reserved.