Gower Handbook of Supply Chain Management

by Gattorna,John; Gattorna,John

• ISBN13: 9780566085116
• ISBN10: 0566085119
• Edition: 5th
• Format: Hardcover
• Copyright: 2003-02-28
• Publisher: Routledge

Summary

The ability to build and also maintain a world class logistics and distribution network is an essential ingredient in the success of the world's leading businesses, but keeping pace with changes in your sector and in others is hard to do. With the Gower Handbook of Supply Chain Management you will need to look no further. Written by a team of leading consultants with contributions from leading academic experts, this book will help you to keep pace with the latest global developments in supply chain management and logistics, and plan for the future.This book has over thirty chapters with detailed accounts of key topics and the latest developments, from e-collaboration and CRM integration, to reverse logistics and strategic sourcing, and includes case studies from Asia, Europe and North America. It looks at all aspects of operational excellence in logistics and supply chain management.The Gower Handbook of Supply Chain Management will help managers to benchmark their operations against the best-of-breed supply chains across the world. It provides a unique single source of expert opinion and experience.

Table of Contents

Acknowledgements	viii
Foreword	ix
Gregory Owens
Introduction and frameworks	xi
John L. Gattorna
PART 1 SUPPLY CHAINS IN THE CONTEXT OF CUSTOMERS AND STRATEGY	1	(86)
The challenging new operating environment and size of the prize	3	(8)
John L. Gattorna
Formulating a supply chain vision	11	(14)
John L. Gattorna
Ming Tang
Developing an aligned supply chain operating strategy	25	(11)
Ming Tang
John L. Gattorna
Operating strategy: configuring segmented supply chains	36	(14)
Geoffrey Thomas
Ming Tang
Customer relationship management capabilities in a supply chain context	50	(12)
Stephen F. Dull
David N. Morris
Timothy Stephens
Mark T. Wolfe
The impact of pricing on supply chains	62	(14)
Greg Cudahy
Trading terms and customer account profitability	76	(11)
Cameron H. Hall
PART 2 OPERATIONAL EXCELLENCE	87	(194)
Supply chain network optimization modeling	89	(16)
Stephen N. Wagner
Jamie M. Bolton
Linda Nuthall
Supply chain diagnostics	105	(15)
Douglas W. Allvine
Trevor Gore
Manufacturing strategy for supply chains	120	(13)
Mark Reynolds
Six Sigma - improving the quality of business	133	(11)
Richard D. Schleusener
Andrew J. Berger
Distribution operations - design for excellence	144	(12)
David R. Olson
Integrated transportation management	156	(15)
Brooks A. Bentz
Forecasting and demand planning	171	(17)
Scott F. Githens
Inventory management	188	(19)
Geremy J. Heath
Alister Danks
Service parts management	207	(11)
Olaf Schatteman
Jonathan Wright
Supply chain financial performance measurement	218	(30)
David Walters
Supply chain performance measures and systems	248	(19)
Linda Nuthall
Reverse logistics	267	(14)
Olaf Schatteman
PART 3 SUPPLY CHAIN INTEGRATION AND COLLABORATION	281	(146)
Creating agile supply chains	283	(13)
Martin Christopher
Supply chain structures to deliver value	296	(12)
Michael G. Mikurak
Jonathan D. Whitaker
Supply chain planning	308	(17)
Dennis Theis
Craig Millis
David Kennedy
Mark Pearson
Strategic sourcing and procurement	325	(18)
Jeffrey S. Russell
Neeraj Thukral
Securing immediate benefits from e-sourcing	343	(15)
Brett Campbell
Anthony Du Preez
Industry-level collaboration through ECR	358	(17)
Garry O'Sullivan
Collaborative product commerce	375	(17)
Alejandro Cuartero
Manuel Chaure
Stefano Lorenzi
Integrated fulfilment	392	(14)
Jon Bumstead
Sara Ford
Roger Gillespie
Information systems strategy for supply chains	406	(21)
Donald S. Puckridge
Ian Woolsey
PART 4 VIRTUAL SUPPLY CHAINS	427	(94)
e-commerce and supply chains -- breaking down the boundaries	429	(13)
Andrew J. Berger
Best-of-breed supply chains	442	(14)
Andrew J. Berger
Supply chains as vehicles for transformational change	456	(13)
John L. Gattorna
Third- and Fourth-party logistics service providers	469	(17)
Mark Bedeman
John L. Gattorna
Emerging requirements for networked supply chains	486	(15)
Robert Ogulin
Strategic transformation and supply chains	501	(20)
Michael A. Donnellan
PART 5 REGIONAL AND GLOBAL SUPPLY CHAINS	521	(80)
Globalization and regionalization of supply chains	523	(14)
Robert Ogulin
Supply chains in Europe	537	(16)
Jaume Ferrer
Supply chains in Asia -- challenges and opportunities	553	(22)
Robert Easton
William Thurwachter
Tian Bing Zhang
The changing face of supply chains in China	575	(26)
Robert Easton
PART 6 OTHER PRACTICAL CONSIDERATIONS IN SUPPLY CHAINS	601	(56)
Achieving supply chain alignment through behavior change	603	(16)
Jamie M. Bolton
Karen Dwyer
The role of knowledge management in supply chains	619	(11)
Wanda S. Brown
Education and skills training requirements in supply chains	630	(14)
John L. Gattorna
Richard S. Clarke
Building successful consulting relationships	644	(13)
Ken Davis
Jamie M. Bolton
Finale: The future is here at last	657	(4)
John L. Gattorna
Notes on contributors	661	(20)
Index	681