Guide to Business Etiquette

by Cook, Gwen O

• ISBN13: 9780137075041
• ISBN10: 0137075049
• Edition: 2nd
• Format: Paperback
• Copyright: 2010-05-24
• Publisher: Pearson

Summary

This concise, practical book was written for you if you want to become more adept at business etiquette-those important do's and don'ts for every business setting-that will help you appear poised, confident, and professional.

Table of Contents

Understanding the Rules of Etiquette	p. 3
Etiquette lessons from history	p. 4
The basis of etiquette today	p. 11
Creating a Powerful First Impression	p. 17
Dressing to make a good impression	p. 18
Introducing yourself and others	p. 20
Shaking hands	p. 25
Interviewing basics	p. 26
Maintaining Business Relationships	p. 31
Conflict Resolution	p. 32
Special conflict resolutions	p. 34
Business Travel	p. 38
Personal workspace	p. 40
Basic etiquette for the golf course	p. 41
Leaving a job	p. 43
Basic Communication Etiquette	p. 45
Communication etiquette	p. 46
Face-to-face etiquette	p. 50
Writing etiquette	p. 52
Public speaking etiquette	p. 54
Basic Digital Etiquette	p. 57
Telephone etiquette	p. 59
Email etiquette	p. 64
Webpage etiquette	p. 65
Etiquette for other digital options	p. 66
Basic Business Dining Etiquette	p. 69
Basic dining behavior	p. 70
Basic table settings	p. 72
Basic table manners	p. 74
Host etiquette	p. 78
Guest etiquette	p. 81
Special Dining Events	p. 83
Invitations	p. 84
Formal dining	p. 86
Business banquets	p. 92
Casual dining	p. 93
Successful Meetings	p. 97
Before the meeting	p. 98
During and after the meeting	p. 101
Being a productive participant	p. 103
Distance meeting	p. 105
Parliamentary procedure	p. 108
Cross-Cultural Etiquette	p. 111
Preparing for your trip	p. 112
Greeting people	p. 113
Establishing relationships	p. 115
Eating and gift giving	p. 119
Considering gender issues	p. 121
Table of Contents provided by Ingram. All Rights Reserved.