Guide to Cross-Cultural Communications

by Reynolds, Sana; Valentine, Deborah; Munter, Mary M.

• ISBN13: 9780132157414
• ISBN10: 0132157411
• Edition: 2nd
• Format: Paperback
• Copyright: 2010-06-21
• Publisher: Pearson

Summary

This concise, practical book will help you communicate successfully in culturally-diverse workplaces at home and abroad. The Second Edition of the Guide to Cross-Cultural Communication:

Table of Contents

Preface	p. vii
Introduction	p. xv
Understanding Cultures
Relationships: Individual or Collective?	p. 3
Characteristics of individualist cultures	p. 5
Characteristics of collective cultures	p. 7
Guidelines: Individualist or collective?	p. 11
Social Framework: High Context or Low Context?	p. 13
High-context cultures	p. 15
Low-context cultures	p. 19
Guidelines: High or low context	p. 24
Time: Linear, Flexible, or Cyclical?	p. 27
Linear time	p. 28
Flexible time	p. 30
Cyclical time	p. 32
Guidelines: Attitudes toward time	p. 36
Power: Hierarchical or Democratic?	p. 39
Hierarchical cultures	p. 41
Democratic cultures	p. 44
Signs and symbols of power	p. 46
Guidelines: Attitudes toward power	p. 50
Communicating Across Cultures
Using Language	p. 53
English: a language of action	p. 55
Sino-tibetan languages: A rich contrast	p. 56
Guidelines for using language	p. 58
Writing	p. 63
Preferred channel	p. 65
Directness	p. 66
Immediacy	p. 68
Clarity and conciseness	p. 69
Guidelines for writing across cultures	p. 71
Communicating Nonverbally	p. 75
Eye contact	p. 77
Facial expression	p. 81
Hand gestures	p. 83
Space	p. 86
Silence and the rhythm of language	p. 89
Guidelines	p. 90
Negotiating: Process, Persuasion, and Law	p. 93
Analyzing the negotiation process	p. 95
Enhancing your persuasiveness	p. 101
Understanding international law	p. 105
Guidelines for negotiation	p. 109
Conclusion	p. 110
Cultural Questionnaire	p. 113
Bibliography	p. 117
Suggested Readings	p. 120
Suggested Films	p. 123
Index	p. 125
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