Guide to Dental Front Office Administration

by Publishing Inc., ICDC

• ISBN13: 9780132194020
• ISBN10: 0132194023
• Edition: 1st
• Format: Paperback
• Copyright: 2008-09-11
• Publisher: Pearson

Summary

Guide to Dental Front Office Administrationprovides readers with all the theoretical knowledge and practical skills needed to achieve success as a dental administrator. The book introduces readers to the dental practice, before proceeding on to the more in-depth procedures and practices of the dental front office. All aspects of the dental front office environment are covered. Content includes a variety of subjects such as creating new charts, welcoming patients, tooth morphology, stress and time management, communication, the billing process, as well as appointment setting and call-backs. Dental Assistants/ Administrators or anyone interested in how to run an office in the Dental field.

Table of Contents

Dental Practice Administration

Introduction to the Dental Front Office

Administrator

Duties of the Dental Front Office Administrator Technology and the Dental Administrator

Professional Appearance Business Casual Inappropriate Clothing Dress Code Regulations

Professional Attitudes and Actions

Interpersonal Skills

Pre-Vacation Work Planning Promotions Promotable Attitudes

On The Job Now (Special Feature)

Ethical, Legal, and Regulatory Issues and Responsibilities

Role of the American Dental Association

HIPAA Practice Pitfall (Special Feature)

Forms of Fraud

Practice Pitfall (Special Feature)

Bad Faith Awards

Practice Pitfall (Special Feature)

The Dental Office Team and Patient Relations

The Role of the Dentist

The Role of the Dental Hygienist

The Role of the Chairside Dental Assistant

Technology and the Dental Office

General Office Procedures

Basic Administrative Functions and Printed Communication

Managing The Dental Front Office

Dental Front Office Management

Dental Terminology and Anatomy of the Oral Cavity

Dental Chart Documentation

Dental Office Forms

ASA Physical Status Classification System

Clinical Records Management

Dental Insurance Programs, Coding, and Billing

Dental Reference Books and Insurance Contract Interpretation

Alternative Benefit Plans

Insurance Carrier Directories

Dental Services and Coding

Dental Billing and the Dental Claim Form

Finances and Accounting

Dental Practice Accounts Receivable

Accounts Payable and Financial Records Management

Quarterly Returns

Securing Employment

Employment Skills and Job Search Strategies

Glossary and Appendices

Glossary

Table of Contents provided by Publisher. All Rights Reserved.