A Guide to Getting It: Remarkable Management Skills

by De Veer, Connie; Leonard, Joyce; Heiler, Margie Summerscales; Morgan, Schuyler; Pottinga, Ursula; Reed, Duane; Schultz, Chuck; Schwader, Marilyn; Tom, Shariann; Vercelli, John; Vu, Mia; Walsh, Claire

• ISBN13: 9780971671225
• ISBN10: 0971671222
• Format: Paperback
• Copyright: 2003-05-01
• Publisher: Clarity of Vision Pub

Summary

This book presents ten views from business coaches on how to inspire, motivate, and influence others. The chapters are filled with explanations, tips, and stories that will guide you on your journey to becoming a remarkable manager.

Table of Contents

Acknowledgements	v
A Note from the Editor	vii
Enlarging the Lives of Others	1	(14)
Marilyn Schwader
The Greatest of These is Love	2	(3)
Integrity is an Inside Job	5	(2)
Serve Each Other	7	(2)
Do Unto Others	9	(2)
Remember the Little Things	11	(4)
Soft Skills Don't Have to Be Hard!	15	(20)
Connie de Veer
Conjuring the ``Hidden Springs''	16	(2)
Holding Powerful Space: Belief, Intention, and Allowing	18	(3)
Trust: the Touchstone of Team-building	21	(3)
The Fool's Wisdom: Fanning the Creative Fire	24	(4)
``In Form and Moving...''	28	(2)
Questions to Process and De-brief	30	(1)
A Final Word	31	(4)
The Art of Saying ``No''	35	(14)
Joyce Leonard
Say ``No'' and Keep Your Personal Time	36	(2)
Say ``No'' to a Packed Schedule and Have Time to Work on the Business	38	(2)
Say ``No'' to Attending Every Meeting that You're Asked to Join	40	(2)
Say ``No'' to Becoming Tougher to be a More ``Effective'' Manager	42	(2)
The Art of Saying ``No''	44	(5)
Excuses: the Opiate of the Unsuccessful Responsibility Revisited and Redefined	49	(20)
Schuyler Morgan
Responsibility is a Choice	52	(1)
Responsibility: the Core of ``Emotional Intelligence''	53	(1)
The Critical Role of Optimism	54	(1)
Responsibility Means No Excuses	55	(1)
Responsibility as Defined on Two Dimensions	56	(2)
Results vs. Activities	58	(1)
Responsibility and Maturity	59	(1)
Responsibility is Relative	60	(1)
Building a River of Responsibility	61	(2)
Having and Living by Values People Respect	63	(2)
Corporate Responsibility	65	(1)
Some Final Thoughts	66	(3)
A Leadership Culture: The Heart of High Performance Organizations	69	(18)
Shariann Tom
John Vercelli
Mai Vu
Living in a Leadership Culture	70	(2)
The Business Case for a Leadership Culture	72	(2)
Another Human Link: Customer Satisfaction and Loyalty	74	(2)
Foundations of a Leadership Culture	76	(4)
Remarkable Management Skills	80	(1)
The Road to Success	81	(6)
Culture-vating	87	(16)
Duane Reed
The 6 C's	88	(1)
The First ``C'': Consciousness	89	(3)
The Second ``C'': Communication	92	(2)
The Third ``C'': Creativity	94	(1)
The Fourth ``C'': Courtesy	95	(2)
The Fifth ``C'': Consistency	97	(2)
The Sixth ``C'': Commitment	99	(1)
In Conclusion	100	(3)
Becoming a Remarkable Manager	103	(14)
Chuck Schultz
Certainty	103	(2)
Significance	105	(1)
Team/Connection	106	(3)
Values/Shared Vision	109	(2)
Strategic Thinking/Results Focus	111	(6)
Tools for the Millennium Manager	117	(14)
Claire Walsh
Top Mistakes Managers Make and Remedies to Avoid Them	122	(1)
Lacks Clear Boundaries	122	(1)
Fails to Provide Support	123	(1)
Communicates Poorly	124	(1)
Needs to be Right	125	(2)
Steps Over Problems	127	(4)
Lighting the Fire Within	131	(16)
Ursula Pottinga
Getting Clear About the Culture You Want to Create	134	(3)
Being a Role Model to Your Employees	137	(1)
Overcoming Your Barriers and Defenses	138	(1)
Building Trust and Influencing Others	139	(2)
Lighting the Fire Within	141	(6)
Communicating From Your Heart for Empowered Partnership	147	(3)
Margie Summerscales Heiler
Build a Partnership	150	(1)
Listen to Your Intuition	150	(2)
Never Give up	152	(3)
Communicate with Trust and Respect	155	(1)
Actively Engage in Your Partnerships and Relationships	156	(3)
Establish Goals to Eliminate Confusion	159	(1)
You are Responsible for Your Results	160