Medical Practice Administration | p. 1 |
Introduction to Medical Billing and Coding | p. 3 |
Job Roles and Duties | p. 4 |
The Medical Team | p. 4 |
Types of Healthcare Settings | p. 5 |
Basic Skill Requirements of the Medical Biller | p. 6 |
Interpersonal Skills | p. 6 |
Stress | p. 8 |
Prevacation Work Planning | p. 9 |
Certification Programs for Medical Billers | p. 10 |
Legal Issues | p. 10 |
Fraud | p. 13 |
HIPAA and Fraud and Abuse | p. 14 |
Embezzlement | p. 15 |
Employee Bonding and Errors and Omission Insurance | p. 16 |
Claim Audits | p. 16 |
Medical Ethics | p. 16 |
Subpoenas | p. 17 |
Instances in Which the Patient Should Be Notified and the File Notated | p. 19 |
Clinical Records and Medical Documentation | p. 28 |
Medical Charts | p. 29 |
Filing the Chart | p. 31 |
Medical Documentation Rules | p. 32 |
SOAP Notes | p. 33 |
Signature Cards | p. 34 |
Retention of Records | p. 34 |
Storing Medical Records | p. 35 |
Electronic Medical Charting | p. 36 |
Computerized Files | p. 37 |
Record Transfers | p. 38 |
Patient Information Sheet | p. 39 |
Release of Information Form | p. 42 |
Assignment of Benefits Form | p. 46 |
Patient History Form | p. 46 |
Insurance Verification | p. 46 |
Additional Suggestions | p. 49 |
Health Insurance Programs | p. 55 |
Health Insurance Contract Interpretation | p. 57 |
Blue Cross/Blue Shield | p. 58 |
Contract Provisions | p. 58 |
Contract Benefits | p. 63 |
Exclusions | p. 72 |
Allowed Amounts | p. 72 |
Precertification of Inpatient Admissions | p. 73 |
Utilization Review | p. 73 |
Second Surgical Opinion Consultations | p. 74 |
Coordination of Benefits | p. 75 |
Medicare and Medicaid | p. 101 |
Medicare | p. 102 |
Medicare Eligibility | p. 102 |
The Parts of Medicare | p. 103 |
Allowable Charges | p. 104 |
Medicare Health Insurance Card (HIC) | p. 105 |
Medicare Physician Identification Numbers | p. 106 |
Medicare Billing Notices | p. 107 |
Assignment of Benefits | p. 112 |
Medicare Secondary Payer | p. 115 |
Diagnosis-Related Group Billing | p. 116 |
Durable Medical Equipment | p. 117 |
Medicare Denials | p. 117 |
Advance Beneficiary Notice (ABN) | p. 117 |
The Medicare Appeals Process | p. 120 |
Medicare Fraud and Abuse | p. 122 |
Medicare Supplemental Insurance | p. 125 |
Medicare and Managed Care | p. 125 |
Medicare Notice of Non-Coverage | p. 125 |
Medicare Billing Guidelines | p. 126 |
Medicaid | p. 126 |
Medicaid Covered Services | p. 128 |
Reimbursement from Medicaid | p. 129 |
Medicaid as Secondary Payer | p. 130 |
Treatment Authorization Request | p. 130 |
Medicaid Billing Guidelines | p. 133 |
Workers' Compensation | p. 140 |
Intent of the Workers' Compensation System | p. 141 |
Employee Activities | p. 142 |
Time Limits | p. 143 |
Fraud and Abuse | p. 143 |
Types of Workers' Compensation Benefits | p. 144 |
Treating Physicians | p. 146 |
Medical-Legal Evaluations | p. 146 |
Medical Service Order | p. 146 |
Patient Records | p. 147 |
Doctor's First Report of Injury/Illness | p. 147 |
Progress Reports | p. 151 |
Physician's Final Report | p. 151 |
Billing for Workers' Compensation Services | p. 152 |
Third-Party Liability | p. 153 |
Liens | p. 153 |
Delinquent Claims | p. 157 |
Delay of Adjudication | p. 157 |
Workers' Compensation Appeals | p. 157 |
Reversals | p. 157 |
Managed Care | p. 162 |
Rising Healthcare Costs | p. 163 |
Managed Care | p. 163 |
HMO Coverage | p. 165 |
Preferred Provider Organizations | p. 165 |
Self-Insurance | p. 167 |
Billing Managed Care Plans | p. 167 |
Groups/IPAs | p. 169 |
Capitation Payments | p. 172 |
Appointment Scheduling | p. 174 |
Authorizations, Referrals, and Second Opinions | p. 175 |
Denial of Services to Members | p. 177 |
Member Grievances and Complaints | p. 178 |
Transfers | p. 179 |
Disenrollment | p. 179 |
Continuing Care | p. 180 |
Miscellaneous Services | p. 181 |
Sanctions | p. 182 |
Claim Payments | p. 182 |
Finances and Accounting | p. 193 |
Medical Practice Accounting | p. 195 |
Patient Accounting | p. 196 |
Accounts Payable/Receivable | p. 196 |
Patient Ledger Card/Statement of Account | p. 196 |
Insurance Payments | p. 198 |
Patient Payments | p. 200 |
Posting Payments | p. 200 |
Balance Billing | p. 200 |
Follow-Ups | p. 201 |
Collections | p. 202 |
Collections Procedures | p. 204 |
Small Claims Court | p. 207 |
Practice Accounting | p. 208 |
Petty Cash | p. 208 |
The Day Sheet/Daily Journal | p. 209 |
Office Reports | p. 211 |
Medical Coding | p. 219 |
Reference Books | p. 221 |
ICD-9-CM | p. 222 |
CPT | p. 222 |
Medical Dictionary | p. 222 |
Merck Manual | p. 223 |
Physicians' Desk Reference | p. 223 |
HCPCS | p. 226 |
International Classification of Disease (ICD-9-CM) Coding | p. 245 |
History of the ICD-9-CM | p. 246 |
Contents of the ICD-9-CM | p. 246 |
How to Use the ICD-9-CM | p. 246 |
General Guidelines | p. 247 |
Main Terms | p. 248 |
Exceptions | p. 249 |
V Codes | p. 252 |
E Codes | p. 253 |
Signs and Symbols Used in the ICD-9-CM | p. 253 |
ICD-10-CM | p. 254 |
Current Procedural Terminology (CPT) Coding | p. 266 |
Using the CPT | p. 267 |
Semicolons in the CPT | p. 267 |
Signs and Symbols Used in the CPT | p. 268 |
Using the CPT Index | p. 268 |
Modifiers | p. 268 |
Unlisted Codes | p. 268 |
Evaluation and Management Codes | p. 268 |
Anesthesia | p. 271 |
Surgery | p. 275 |
Radiology/X-ray | p. 280 |
Pathology/Laboratory | p. 281 |
Medicine | p. 282 |
Medical Billing | p. 299 |
The CMS-1500 Form and Medical Billing Procedures | p. 301 |
Superbill | p. 302 |
CMS-1500 Block Explanations | p. 306 |
1500 Health Insurance Claim Form (Version 08/05) | p. 308 |
Patient Claim Form | p. 310 |
Billing for Services | p. 311 |
Incomplete Data Master List | p. 314 |
Determining the Proper Billing Amount | p. 315 |
Special Services | p. 316 |
Claims Submission Process | p. 316 |
Clean Claims | p. 318 |
Coordination of Benefits | p. 318 |
COB with Health Maintenance Organizations | p. 319 |
Collecting the Patient Portion | p. 320 |
Tricare | p. 321 |
Billing Reports | p. 323 |
Prompt Payment Laws | p. 323 |
Tracer Claims/Delinquent Claims | p. 325 |
Denied Claims | p. 325 |
Resubmission of Claims | p. 325 |
Adjusted Claims | p. 325 |
Review and Appeals | p. 326 |
Balance Billing Patients for Downcoded or Denied Claims | p. 326 |
State Insurance Commissioner | p. 326 |
Maximum Reimbursement Guidelines | p. 327 |
The UB-92 Form and Hospital Billing Procedures | p. 333 |
Field Locator # and Name/Description | p. 335 |
Uniform Bill (UB-04) | p. 339 |
Item 42, Hospital Revenue Codes | p. 339 |
Item 53, Assignment of Benefits | p. 342 |
Chargemaster Descriptions | p. 345 |
Entering Charges | p. 346 |
How Billing Affects Other Departments | p. 347 |
Preauthorization, Precertifications, and Utilization Reviews | p. 347 |
Ambulatory Surgical Centers | p. 348 |
Abstracting, Billing, and Coding from Medical Reports | p. 357 |
Abstracting from Medical Records | p. 358 |
Triage Reports | p. 358 |
Operative Reports | p. 358 |
Diagnostic Testing Reports | p. 358 |
Medical History and Physical Examination Reports | p. 358 |
General Office Procedures | p. 389 |
Basic Office Functions and Communications | p. 391 |
p. 392 | |
Office Machines | p. 396 |
Tickler Files | p. 397 |
Practice Communication | p. 398 |
The Opening | p. 399 |
The Body | p. 399 |
The Closing | p. 399 |
Correspondence Containing Negative Content | p. 399 |
Format of the Letter | p. 400 |
Memos | p. 400 |
Patient Relations | p. 405 |
First Impressions and Image | p. 406 |
Customer Service Job Functions | p. 406 |
The Art of Listening | p. 407 |
Maintaining an Appointment Calendar | p. 411 |
Securing Employment | p. 421 |
Job Search Preparation | p. 423 |
Key Descriptions | p. 424 |
Printer Tape Symbols | p. 425 |
Computer Basics | p. 425 |
The Computer | p. 425 |
The Monitor | p. 427 |
The Keyboard | p. 428 |
Computer Terms | p. 430 |
Job Search Preparation | p. 433 |
Job Search Objectives | p. 433 |
Uniqueness | p. 433 |
Target Audience | p. 433 |
Build Your Database | p. 434 |
The Resume | p. 434 |
The Cover Letter | p. 436 |
Marketing Yourself | p. 437 |
The Job Interview | p. 438 |
Getting Paid What You Are Worth | p. 440 |
Appendices | p. 457 |
Provider and Medical Abbreviations | p. 459 |
Provider Abbreviations | p. 460 |
Medical Abbreviations | p. 461 |
Forms | p. 464 |
Patient Information Sheet | p. 465 |
Insurance Coverage Form | p. 467 |
Doctor's First Report of Occupational Injury or Illness | p. 468 |
Lien Letter | p. 469 |
Lien Form | p. 470 |
Insurance Tracer | p. 471 |
Encounter Form | p. 472 |
Patient Receipt | p. 473 |
Ledger Card/Statement of Account | p. 474 |
Day Sheet/Daily Journal | p. 475 |
Deposit Slip/Ticket | p. 476 |
Patient Claim Form | p. 477 |
Superbill/Charge Slip | p. 479 |
Insurance Claim Register | p. 480 |
CMS-1500 Claim Form | p. 481 |
UB-92 Billing Form | p. 482 |
Hospital Admission Form | p. 483 |
Domestic Return Receipt | p. 484 |
Certified Mail Form | p. 485 |
Ground Tracking ID COD Prepaid | p. 486 |
COD Airbill | p. 487 |
COD Shipper Receipt | p. 488 |
Ground Tracking ID Prepaid | p. 488 |
Airbill | p. 489 |
Stationery | p. 490 |
Envelope | p. 491 |
Tables | p. 492 |
Patient Data Table | p. 493 |
Provider Data Table | p. 494 |
Order of Benefit Determination | p. 495 |
Medicare Secondary Payer | p. 496 |
Quick Reference Codes | p. 497 |
Place of Service Codes | p. 501 |
Hospital Revenue Codes | p. 504 |
Hospital Form Locator Codes | p. 516 |
State Abbreviations | p. 521 |
Other Address Abbreviations | p. 522 |
CMS-1500/1500 Health Insurance Claim Form | p. 523 |
CMS-1500 Claim Form Matrix | p. 524 |
CMS-1500 Sample Claims | p. 543 |
1500 Health Insurance Claim Form | p. 548 |
UB-92 (CMS-1450)/UB-04 | p. 550 |
UB-92 Form Matrix | p. 551 |
UB-92 Sample Claims | p. 576 |
UB-92 to UB-04 Crosswalk | p. 581 |
Glossary | p. 586 |
Credits | p. 595 |
Index | p. 597 |
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