Introduction to Help Desk Concepts | |
Service Desk Operations | |
The People Component: Service Desk Roles and Responsibilities | |
The Process Component: Service Desk Processes and Procedures | |
The Technology Component: Service Desk Tools and Technologies | |
The Information Component: Service Desk Performance Measures | |
The Service Desk Setting | |
Customer Support as a Profession | |
Job Descriptions for the Service Desk | |
Service Desk Resources | |
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