The Handbook of Crisis Communication

by Coombs, W. Timothy; Holladay, Sherry J.

• ISBN13: 9781405194419
• ISBN10: 1405194413
• Edition: 1st
• Format: Hardcover
• Copyright: 2009-12-30
• Publisher: Wiley-Blackwell

Summary

Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Author Biography

W. Timothy Coombs is Professor of Corporate Communication at Eastern Illinois University, USA. He is the author of Code Red in the Boardroom (2006), and Today's Public Relations (2006).

Sherry J. Holladay is Professor of Corporate Communication at Eastern Illinois University, USA. She is the author of numerous articles related to corporate communication.
Together, they have co-authored It's Not Just PR (Wiley-Blackwell 2007), and PR Strategy and Application (Wiley-Blackwell 2010).

Table of Contents

List of Contributors

Preface

Introduction

Crisis and Allied Fields

Parameters for Crisis Communication

Crisis Communication and Its Allied Fields

Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years

Methodological Variety

Case Studies

Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina

Regaining Altitude: A Case Analysis of the JetBlue Airways Valentine's Day 2007 Crisis

Textual Analysis

The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings

Content Analysis

Are They Practicing What We Are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents

Experimental

Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory

How Do Past Crises Affect Publics' Perceptions of Current Events? An Experiment Testing Corporate Reputation During an Adverse Event

Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact

The Practice

"We tell people. It's up to them to be prepared." Public Relations Practices of Local Emergency Managers

Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of "Hard" Emergencies at the Tactical Level

Specific Applications

Organizational Contexts

Oil Industry Crisis Communication

Educational Crisis Management Practices Tentatively Embrace the New Media

FEMA and the Rhetoric of Redemption New Directions in Crisis Communication Models for Government Agencies

Crisis Communication and Race

Effective Public Relations in Racially Charged Crises: Not Black or White

Public Relations and Reputation Management in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's Corporate Identity

Technology and Crisis Communication

New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses

Organizational and Media Use of Technology During Fraud Crises

Organizational Use of New Communication Technology in Product Recall Crises

Global Crisis Communication

Crisis Communication, Complexity, and the Cartoon Affair: A Case Study

Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings

Negotiating Global Citizenship: Mattel's 2007 Recall Crisis

Celebrating Expulsions? Crisis Communication in the Swedish Migration Board

Theory Development

Crisis Communicators in Change: From Plans to Improvisations

Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue

Crisis-Adaptive Public Information: A Model for Reliability in Chaos

Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices

Who Suffers? The Effect of Injured Party on Attributions of Crisis Responsibility

The Dialectics of Organizational Crisis Management

Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions During Crisis Events

Credibility Seeking through an Interorganizational Alliance: Instigating the Fen-Phen Confrontation Crisis

Future Research Directions

Future Directions of Crisis Communication Research: Emotions in Crisis - The Next Frontier

Complexity and Crises: A New Paradigm

Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal

Toward a Holistic Organizational Approach to Understanding Crisis

What is a Public Relations "Crisis"? Refocusing Crisis Research

Crisis and Learning

Pursuing Evidence-Based Crisis Communication

Afterword

Name Index

Subject Index

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