Handbook for Developing Emotional and Social Intelligence : Best Practices, Case Studies, and Strategies

by Hughes, Marcia; Thompson, Henry L.; Terrell, James Bradford

• ISBN13: 9780470190883
• ISBN10: 0470190884
• Format: Hardcover
• Copyright: 2009-04-20
• Publisher: Pfeiffer & Co

Summary

This is an authoritative collection of practical content-best practices, case studies, and tools-that showcases the application and development of emotional and social intelligence in the workplace. The authors are some of the best-known experts in the field and the book includes practitioners, academics and thought-leaders that contributed to this rich collection of knowledge and solutions that will appeal to anyone involved in developing leaders and teams. The handbook features topics such as leadership, recruitment, conflict resolution, team development, and stress management.

Author Biography

Marcia Hughes is president of Collaborative Growth®, L.L.C., a coaching and consulting firm. She is the co-author of A Coach's Guide to Emotional Intelligence, The Emotionally Intelligent Team, The Team Emotional and Social Intelligence Survey® (TESI®) and more.

Henry L. Thompson is president and CEO of High Performing Systems, Inc., a consulting and training firm. He is the leading researcher on the interaction of emotional intelligence, stress, and leadership.

James Bradford Terrell is vice president of Collaborative Growth®, L.L.C., a coaching and consulting firm. He is the co-author of A Coach's Guide to Emotional Intelligence, The Emotionally Intelligent Team, The Team Emotional and Social Intelligence Survey® (TESI®) and more.

Table of Contents

Foreword	p. xi
Acknowledgments	p. xv
Introduction	p. xvii
Coaching: Working with Leaders and Other Individuals	p. 1
Coaching with Emotional and Social Effectiveness	p. 3
Developing High Achievers Through Emotional Intelligence: More Intelligent Than Emotional	p. 21
Resonant Leadership for Results: An Emotional and Social Intelligence Program for Change in South Africa and Cambodia	p. 49
When Enhanced EI Is Associated with Leadership Derailment	p. 73
Advanced EQ-i® Interpretation Techniques: The Concepts of Drag, Balance, and Leverage	p. 97
Emotional Intelligence, Stress, and Catastrophic Leadership FailureTM	p. 111
Teams, Organizations, and Cultures: Working with Systems	p. 139
Building Your Team's Conflict-Resolution Skills with Emotional and Social Intelligence	p. 141
From Individual to Organizational Emotional Intelligence	p. 165
Zeroing in on Star Performance	p. 183
Emotional Intelligence: A View from South Africa	p. 205
Multiple Perspectives: Combining Wisdom	p. 233
Personality Type and Emotional Intelligence: Pragmatic Tools for the Effective Practitioner	p. 235
Using the EQ-i® and MSCEIT® in Tandem	p. 257
Integrating Appreciative Inquiry and Emotional Intelligence for Optimal Coaching Results	p. 283
Practical Perspectives on the "Social" Within Emotional Intelligence	p. 301
Education: Leaders and Students	p. 327
A Sustainable, Skill-Based Approach to Building Emotionally Literate Schools	p. 329
Developing Emotional, Social, and Cognitive Intelligence Competencies in Managers and Leaders in Educational Settings	p. 359
Emotional Intelligence, Leadership, and the School Administrator	p. 379
Conclusion	p. 399
Name Index	p. 401
Subject Index	p. 407
About the Editors	p. 417
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