The Handbook of Human Services Management

by Rino J. Patti

• ISBN13: 9781412952910
• ISBN10: 1412952913
• Edition: 2nd
• Format: Paperback
• Copyright: 2008-10-01
• Publisher: SAGE Publications, Inc

Summary

Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook explores the challenges of managing in a human services context; managing for performance through positive work cultures, leadership, and information; developing and empowering diverse staff to deliver high quality, culturally relevant services; building agency governance, planning, and financial infrastructures that support effective services; and engaging key constituencies to shape policies and interagency collaborations. A final section looks at future challenges for managers and the role of education in preparing practitioners for careers in this field. The Handbook is accompanied by an Instructor's Manual. Features    Focuses on how policy, organization, and ideology in the human services shape the practice of management Explores the particular knowledge and skills needed to be successful as managers in human services Considers ways in which human services workers, including women and persons of color, are developed and empowered to perform at a high level in delivering services to clients Covers timely topics within social welfare, including diversity, social justice, evidence-based practice, and ethics Offers increased attention to managing in the external environment, including planning, governance, and financial issues Includes cases, exercises, summary tables, and Internet resources, as well as Part Introductions, written by the editor, that provide an overview of the chapters and show how they relate to one another.   The Handbook of Human Services Management is ideal for use by graduate students in Social Work Administration/Non-Profit Management in introductory courses in human services management, introductory courses in organizational theory, and specialized courses in supervision, personnel management, and financial management. At the doctoral level, the book can be used for courses in organizational theory or macro practice theory.

Table of Contents

Management in the Human Services: Purposes, Practice, and Prospects in the 21st Century	p. 3
General Themes in the Evolution of Human Services Administration	p. 29
Human Services Administration and Organizational Theory	p. 53
The Structure and Financing of Human Services Organizations	p. 81
What Human Services Managers Do and Why They Do It	p. 101
Organizational Climate and Culture and Performance in the Human Services	p. 119
Leadership and Performance in Human Services Organizations	p. 143
Managing for Service Outcomes: The Critical Role of Information	p. 165
Developing Information Technology Applications for Performance-Oriented Management in a Global Environment	p. 183
Motivating Work Performance in Human Services Organizations	p. 209
Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts	p. 239
Managing Human Resources: Administrative Issues	p. 255
Supervision, Development, and Training for Staff and Volunteers	p. 283
Managing for Diversity and Empowerment in Human Services Agencies	p. 295
Managing the Planning Process	p. 321
Program Planning and Management	p. 339
Confronting Fundraising Challenges	p. 351
Nonprofit Boards: Developing and Managing a Vital Resource	p. 373
Managing Financial Resources	p. 387
Agency-Environment Relations: Understanding External and Natural Environments	p. 411
Building Community Partnerships and Networks	p. 435
Policy Advocacy and Lobbying in Human Services Organizations	p. 455
Practitioners' Views on the Future of Human Services Management	p. 473
Preparing Managers for the Human Services: Identifying and Overcoming Current Barriers in Social Work Management Education	p. 483
Index	p. 503
Table of Contents provided by Blackwell. All Rights Reserved.