Handbook of Improving Performance in the Workplace, Measurement and Evaluation

by Moseley, James L.; Dessinger, Joan C.

• ISBN13: 9780470190678
• ISBN10: 0470190671
• Edition: 1st
• Format: Hardcover
• Copyright: 2009-12-09
• Publisher: Pfeiffer

Summary

Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional Systems Design.With contributions from leading national scholars and practitioners, this volume is filled with information on time-tested theories, leading-edge research, developments, and applications and provides a comprehensive review of the most pertinent information available on critical topics, including: Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative and Quantitative Performance Measurements, Evidence-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, Business Evaluation Strategy, Measurement and Evaluation in Non-Profit Sectors, among many others. It also contains illustrative case studies and performance support tools.Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three core areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

Author Biography

James L. Moseley is an associate professor of Instructional Technology at Wayne State University, College of Education. He teaches program evaluation and human performance technology and directs doctoral dissertations. He is co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. He is a frequent contributor to Pfeiffer/Wiley publications including the Pfeifer Annuals. He has won numerous awards for teaching and mentoring and frequently consults with business, industry, and health care on program evaluation and human performance. His new area of interest focuses on older worker and older learner issues. Joan Conway Dessinger is a consultant, writer, editor, and an adjunct faculty member in the Wayne State University Instructional Technology program. She founded The Lake Group, a performance improvement consulting firm. She is a contributor to Distance Training and Sustaining Distance Training, both (Jossey-Bass), the Handbook of Human Performance Technology; and the 2007 Pfeiffer Annual (Pfeiffer).

Table of Contents

List of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables	p. xiii
Introduction to Volume Three	p. xvii
Acknowledgements	p. xxv
Perspectives in Measurement and Evaluation	p. 1
Measurement, Evaluation, and Research: Feedback for Decision Making	p. 3
Measurement and Evaluation in the Workplace	p. 25
Unleashing the Positive Power of Measurement in the Workplace	p. 43
Relating Training to Business Performance: The Case for a Business Evaluation Strategy	p. 59
Success Case Methodology in Measurement and Evaluation	p. 76
Pillars in Measurement and Evaluation	p. 95
Needs Assessment: A Lighthouse Beacon	p. 97
The Impact Evaluation Process	p. 113
Full-Scope Evaluation: Do You "Really Oughta, Wanna"?	p. 128
How to Use Kirkpatrick's Taxonomy Effectively in the Workplace	p. 142
Ethical Considerations in Performance Measurement	p. 161
Mosaics in Measurement and Evaluation	p. 177
Performance-Based Evaluation: Tools, Techniques, and Tips	p. 179
Testing Strategies: Verifying Capability to Perform	p. 200
The Business of Program Evaluation: ROI	p. 219
Integrated Evaluation: Improving Performance Improvement	p. 240
Using Evaluation Results to Improve Human Performance Technology Projects	p. 256
Frontiers in Measurement and Evaluation	p. 273
Understanding Context: Evaluation and Measurement in Not-for-Profit Sectors	p. 275
Using New Technology to Create a User-Friendly Evaluation Process	p. 296
New Kids on the Block: Evaluation in Practice	p. 314
Expanding Scope of Evaluation in Today's Organizations	p. 339
The Changing Role of Evaluators and Evaluation	p. 354
About the Editors	p. 375
About the Contributors	p. 377
Name Index	p. 388
Subject Index	p. 393
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