Handbook of Knowledge Management

by Holsapple, Clyde W.

• ISBN13: 9783540435273
• ISBN10: 3540435271
• Format: Hardcover
• Copyright: 2002-12-01
• Publisher: Springer Nature

Summary

As the most comprehensive reference work dealing with knowledge management (KM), this work is essential for the library of every KM practitioner, researcher, and educator. Written by an international array of KM luminaries, its approx. 60 chapters approach knowledge management from a wide variety of perspectives ranging from classic foundations to cutting-edge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. The chapters are conveniently organized into 8 major sections. The first volume consists of the sections: foundations of KM, knowledge - a key organizational resource, knowledge processors and processing, influences on knowledge processing. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come.

Table of Contents

Preface	vii
Contributors to Volume 1	xxi
Part I: Foundations of Knowledge Management
The Rise of the Knowledge Organization	5	(16)
Dave Bennet
Alex Bennet
Knowledge Managers: Who Are They and What Do They Do?	21	(22)
James D. McKeen
D. Sandy Staples
On Knowledge Work	43	(16)
Ulrike Schultze
Knowledge Fields: Some Post-9/11 Thoughts about the Knowledge-Based Theory of the Firm	59	(14)
J.-C. Spender
The Knowledge Economy	73	(16)
Paul M. Romer
Joel Kurtzman
A Knowledge Management Ontology	89	(40)
Clyde W. Holsapple
K. D. Joshi
Part II. Knowledge: A Key Organizational Resource
Knowledge and Competence as Strategic Assets	129	(24)
David J. Teece
The Intellectual Capital of Nations	153	(12)
Leif Edvinsson
Knowledge and Its Attributes	165	(24)
Clyde W. Holsapple
Making Knowledge Visible through Knowledge Maps: Concepts, Elements, Cases	189	(18)
Martin J. Eppler
Organizational Memory	207	(28)
Murray Jennex
Lorne Olfman
Organizational Culture as a Knowledge Resource	235	(18)
Timothy Kayworth
Dorothy Leidner
Does Accounting Account for Knowledge?	253	(18)
Dan N. Stone
Sony Warsono
Knowledge Management in Action?	271	(30)
Jacky Swan
Part III. Knowledge Processors and Processing
Agents, Artifacts, and Transformations: The Foundations of Knowledge Flows	301	(16)
Brian (Bo) Newman
Organizational Knowledge Acquisition	317	(32)
Brian R. Gaines
Problem Solving: A Knowledge Management Process	349	(18)
Thomas Whalen
Subhashish Samaddar
Knowledge Creation	367	(14)
Suzie Allard
Sensemaking Processes in Knowledge Management	381	(12)
Richard J. Boland Jr.
Youngjin Yoo
Creating and Facilitating Communities of Practice	393	(16)
Heather A. Smith
James D. McKeen
Knowledge Sharing Proficiencies: The Key to Knowledge Management	409	(16)
Jay Liebowitz
Yan Chen
Business Process as Nexus of Knowledge	425	(14)
Omar A. El Sawy
Robert A. Josefek, Jr.
The Partnership between Organizational Learning and Knowledge Management	439	(22)
Alex Bennet
Dave Bennet
Part IV. Influences on Knowledge Processing
Valuing Knowledge Management Behaviors: Linking KM Behaviors to Strategic Performance Measures	461	(16)
Susan Conway
A Framework for Security, Control and Assurance of Knowledge Management Systems	477	(30)
Rodger Jamieson
Meliha Handzic
Alternative Strategies for Leveraging the Knowledge Asset: A Framework for Managerial Decision-Making	507	(16)
John S. Storck
John C. Henderson
The Leaders of Knowledge Initiatives: Qualifications, Roles, and Responsibilities	523	(16)
Alex Bennet
Robert Neilsen
The 7 C's of Knowledge Leadership: Innovating our Future	539	(14)
Debra M. Amidon
Doug Macnamara
Trust and Knowledge Management: The Seeds of Success	553	(24)
Dianne P. Ford
Why Knowledge Management Systems Fail: Enablers and Constraints of Knowledge Management in Human Enterprises	577	(24)
Yogesh Malhotra
Identifying and Transferring Internal Best Practices	601	(22)
Carla O'Dell
C. Jackson Grayson
Strategic Knowledge Managing in the Context of Networks	623	(28)
Sven A. Carlsson
Keyword Index	651	(38)
Preface	vii
Contributors to Volume 2	xxi
Part V. Technologies for Knowledge Management
Tracking the Role and Evolution of Commercial Knowledge Management Software	5	(24)
Eric Tsui
Technologies for Knowledge Storage and Assimilation	29	(18)
Dan E. O'Leary
Knowledge Processes and Meta Processes in Ontology-Based Knowledge Management	47	(22)
Steffan Staab
Rudi Studer
York Sure
Knowledge Searching and Services	69	(16)
Susan Conway
Technology for Acquiring and Sharing Knowledge Assets	85	(24)
Geoffrey P. Malafsky
Technologies for Disseminating Knowledge	109	(20)
Paul Gray
Sean Tehrani
Peer-to-Peer Knowledge Management	129	(12)
Ajana Susarla
De Liu
Andrew B. Whinston
Technologies for Knowledge Derivation: On-Line Analytical Processing	141	(16)
Dan Davenport
Mark Sena
Knowledge Discovery and Data Mining	157	(38)
Chih-Ping Wei
Selwyn Piramuthu
Michael J. Shaw
Part VI. Outcomes of Knowledge Management
The Dynamic Capabilities of Firms	195	(20)
David Teece
Gary Pisano
The Knowledge Chain Model: Activities for Competitiveness	215	(38)
Clyde. W. Holsapple
Meenu Singh
Achieving Knowledge Management Outcomes	253	(36)
Carla O'Dell
Susan Elliot
Cindy Hubert
Exploiting Knowledge for Productivity Gains	289	(20)
Karl M. Wiig
Adriaan Jooste
Knowledge Management and Agility: Relationship and Roles	309	(22)
Rick Dove
An Atlas for Knowledge Innovation: Migration from Business Planning to Innovation Strategy	331	(22)
Debra M. Amidon
Darius Mahdjoubi
Valuing the Knowledge Management Function	353	(16)
Heather A. Smith
James D. McKeen
A Guide for Measuring the Value of KM Investments	369	(26)
Susan Hanley
Geoffrey Malafsky
Part VII. Knowledge Management in Action
Knowledge Management in Organizations: The State of Current Practice	395	(16)
Heather A. Smith
James D. McKeen
Successful KM Implementations: A Study of Best Practice Organizations	411	(32)
Carla O'Dell
Farida Hasanali
Cindy Hubert
Kimberly Lopez
Peggy Odem
Cynthia Raybourn
The Knowledge Strategy Process	443	(24)
Rob van der Spek
Josef Hofer-Alfeis
Jan Kingma
The Force of Knowledge: A Case Study of KM Implementation in the Department of Navy	467	(22)
Alex Bennet
Dan Porter
From Inventions Management to Intellectual Capital Management at The Dow Chemical Company: A 100+ Year Journey	489	(12)
Sharon L. Oriel
Driving Knowledge Management at Ford Motor Company	501	(10)
Dar Wolford
Stan Kwiecien
Managing Intellectual Capital -- via E-Learning -- at Cisco	511	(22)
Thomas M. Kelly
Diane K. Bauer
Transforming Theory into Fact: Hands-On Knowledge Management Initiatives Built on a Reinsurer's Pile of Junk	533	(16)
Arthur W. DeTore
Jennifer M. Balliet-Milholland
Knowledge Flow through a Military Joint Task Force Operation	549	(16)
Mark E. Nissen
Building a Knowledge Management Foundation at Microsoft Consulting Services	565	(16)
Susan Conway
Part VIII. The Knowledge Management Horizon
Knowledge Management Education: An Overview of Programs and Instruction	581	(24)
Steven Ruth
Nancy C. Shaw
Virgil Frizzell
Evolving Business Forms for the Knowledge Economy	605	(18)
Verna Allee
Designing the Knowledge Organization of the Future: The Intelligent Complex Adaptive System	623	(16)
Alex Bennet
David Bennet
Commercialization: The Next Phase of Knowledge Management	639	(18)
David J. Skyrme
The Convergence of Electronic Business and Knowledge Management	657	(22)
Clyde W. Holsapple
Meenu Singh
The Curious Success of Knowledge Management	679	(10)
Alan S. Kay
Keyword Index	689