The Handbook of Logistics And Distribution Management

by Rushton, Alan; Croucher, Phil; Baker, Peter

• ISBN13: 9780749446697
• ISBN10: 0749446692
• Edition: 3rd
• Format: Paperback
• Copyright: 2006-07-01
• Publisher: Kogan Page Ltd

Summary

Appealing to students, newly appointed managers and experienced practitioners alike, this definitive text explains the nuts and bolts of the modern logistics and distribution world in plain language. Richly illustrated throughout, the third edition of this popular handbook has been completely restructured and fully revised to include the most up-to-date information. Essential areas such as manufacturing logistics, integrated logistics, process design and home delivery have been re-visited to provide an in-depth, thorough understanding.

Author Biography

Alan Rushton is a Director of Dialog Consultants Ltd, and was formerly the Director of Graduate Programmes at the Centre for Logistics and Supply Chain Management at Cranfield University Phil Croucher is Middle East Regional Manager of Land Transport for EGL Eagle Global Logistics, a Chartered Fellow of the CILT(UK) and examiner for its MSc programme Peter Baker is a Lecturer at the Centre for Logistics and Supply Chain Management at Cranfield University and a Chartered Member of the CILT(UK)

Table of Contents

List of figures	viii
List of tables	xv
Preface	xvi
Abbreviations	xxii
PART 1 CONCEPTS OF LOGISTICS AND DISTRIBUTION
Introduction to logistics and distribution	3	(12)
Introduction	3	(1)
Scope and definition	4	(3)
Historical perspective	7	(3)
Importance of logistics and distribution	10	(3)
Logistics and distribution structure	13	(1)
Summary	13	(2)
Integrated logistics and the supply chain	15	(18)
Introduction	15	(1)
The total logistics concept	16	(2)
Planning for distribution and logistics	18	(4)
The financial impact of logistics	22	(2)
Globalization and integration	24	(1)
Integrated systems	25	(2)
Competitive advantage through logistics	27	(2)
Logistics and supply chain management	29	(2)
Summary	31	(2)
Customer service and logistics	33	(23)
Introduction	33	(1)
The importance of customer service	34	(1)
The components of customer service	35	(3)
Two conceptual models of service quality	38	(4)
Developing a customer service policy	42	(8)
Levels of customer service	50	(1)
Measuring customer service	51	(2)
The customer service explosion	53	(1)
Summary	54	(2)
Channels of distribution	56	(29)
Introduction	56	(1)
Physical distribution channel types and structures	57	(4)
Channel selection	61	(5)
Third party or own account?	66	(3)
Different services that are offered	69	(4)
Key drivers for third-party distribution	73	(5)
Key issues in third-party distribution and logistics	78	(3)
Fourth-party logistics	81	(3)
Summary	84	(1)
Key issues and challenges for logistics	85	(18)
Introduction	85	(1)
The external environment	86	(3)
Manufacturing and supply	89	(2)
Distribution	91	(4)
Retailing	95	(1)
The consumer	96	(2)
Summary	98	(5)
PART 2 PLANNING FOR LOGISTICS
Planning framework for logistics	103	(16)
Introduction	103	(1)
Pressures for change	103	(1)
Strategic planning overview	104	(5)
Logistics design strategy	109	(2)
Product characteristics	111	(4)
The product life cycle	115	(1)
Packaging	116	(1)
Unit loads	117	(1)
Summary	118	(1)
Logistics processes	119	(15)
Introduction	119	(1)
The importance of logistics processes	120	(2)
Key logistics processes	122	(3)
Approach	125	(2)
Tools and techniques	127	(5)
Summary	132	(2)
Logistics network planning	134	(28)
Introduction	134	(2)
The role of distribution centres and warehouses	136	(1)
Cost relationships	137	(9)
A planned approach or methodology	146	(2)
Initial analysis and option definition	148	(6)
Logistics modelling	154	(4)
Matching logistics strategy to business strategy	158	(2)
Site search and considerations	160	(1)
Summary	161	(1)
Logistics management and organization	162	(20)
Introduction	162	(1)
Relationships with other corporate functions	163	(1)
Logistics organizational structures	164	(2)
Organizational integration	166	(4)
The role of the logistics or distribution manager	170	(3)
Payment schemes	173	(4)
The selection of temporary staff and assets	177	(3)
Summary	180	(2)
Manufacturing and materials management	182	(15)
Introduction	182	(2)
Just-in-time	184	(2)
Manufacturing resource planning (MRPII)	186	(1)
Material requirements planning (MRP)	187	(1)
The MRP system	188	(3)
Flexible fulfilment (postponement)	191	(1)
The effects on distribution activities	192	(1)
Summary	193	(4)
PART 3 PROCUREMENT AND INVENTORY DECISIONS
Basic inventory planning and management	197	(22)
Introduction	197	(1)
The need to hold stocks	198	(1)
Types of stock-holding/inventory	199	(2)
The implications for other logistics functions	201	(3)
Inventory costs	204	(1)
Inventory replenishment systems	205	(4)
The economic order quantity	209	(4)
Demand forecasting	213	(4)
Summary	217	(2)
Inventory and the supply chain	219	(19)
Introduction	219	(1)
Problems with traditional approaches to inventory planning	220	(1)
Different inventory requirements	221	(1)
The lead-time gap	222	(1)
Inventory and time	223	(2)
Analysing time and inventory	225	(2)
Inventory planning for manufacturing	227	(2)
Inventory planning for retailing	229	(6)
Summary	235	(3)
Purchasing and supply	238	(17)
Introduction	238	(1)
Setting the procurement objectives	239	(8)
Managing the suppliers	247	(3)
Collaborative planning, forecasting and replenishment	250	(1)
Factory gate pricing	251	(1)
E-procurement	251	(1)
Summary	252	(3)
PART 4 WAREHOUSING AND STORAGE
Principles of warehousing	255	(12)
Introduction	255	(1)
The role of warehouses	256	(3)
Strategic issues affecting warehousing	259	(1)
Warehouse operations	260	(4)
Costs	264	(1)
Packaging and unit loads	265	(1)
Summary	266	(1)
Storage and handling systems (palletized)	267	(23)
Introduction	267	(1)
Pallet movement	267	(2)
Pallet stacking	269	(5)
Palletized storage	274	(12)
Palletized storage -- comparison of systems	286	(2)
Summary	288	(2)
Storage and handling systems (non-palletized)	290	(12)
Introduction	290	(1)
Small item storage systems	291	(4)
Truck attachments	295	(1)
Long loads	296	(3)
Cranes	299	(1)
Conveyors	299	(2)
Automated guided vehicles	301	(1)
Hanging garment systems	301	(1)
Summary	301	(1)
Order picking and replenishment	302	(16)
Introduction	302	(1)
Order picking concepts	303	(1)
Order picking equipment	304	(6)
Sortation	310	(2)
Layout and slotting	312	(1)
Information in order picking	313	(2)
E-fulfilment	315	(1)
Picking productivity	316	(1)
Replenishment	316	(1)
Summary	317	(1)
Receiving and dispatch	318	(10)
Introduction	318	(1)
Receiving processes	318	(2)
Dispatch processes	320	(1)
Cross-docking	321	(1)
Equipment	322	(1)
Layouts	323	(4)
Summary	327	(1)
Warehouse design	328	(17)
Introduction	328	(1)
Design procedure	328	(15)
Summary	343	(2)
Warehouse management and information	345	(14)
Introduction	345	(1)
Operational management	345	(1)
Performance monitoring	346	(3)
Information technology	349	(2)
Data capture and transmission	351	(2)
Radio data communication	353	(1)
Summary	354	(5)
PART 5 FREIGHT TRANSPORT
International logistics: modal choice	359	(22)
Introduction	359	(2)
Method of selection	361	(2)
Operational factors	363	(4)
Transport mode characteristics	367	(4)
Consignment factors	371	(2)
Cost and service requirements	373	(1)
Aspects of international trade	374	(5)
Summary	379	(2)
Intermodal transport	381	(14)
Introduction	381	(1)
Intermodal equipment	382	(5)
Intermodal vehicles	387	(4)
Intermodal infrastructure	391	(1)
Freight facilities grants	392	(1)
Track access grants	393	(1)
Company neutral revenue support grants	393	(1)
Summary	393	(2)
Road freight transport: vehicle selection	395	(22)
Introduction	395	(1)
Main vehicle types	396	(3)
Types of operation	399	(6)
Load types and characteristics	405	(3)
Main types of vehicle body	408	(5)
The wider implications of vehicle selection	413	(2)
Vehicle acquisition	415	(1)
Summary	416	(1)
Road freight transport: vehicle costing	417	(21)
Introduction	417	(1)
Reasons for road freight transport vehicle costing	418	(1)
The main types of costing system	419	(2)
Vehicle standing costs	421	(5)
Vehicle running costs	426	(2)
Overhead costs	428	(1)
Costing the total transport operation	429	(2)
Whole life costing	431	(2)
Vehicle cost comparisons	433	(2)
Zero-based budgets	435	(1)
Summary	436	(2)
Road freight transport: legislation	438	(12)
Introduction	438	(1)
Operator licensing	439	(2)
Driver licensing	441	(1)
Drivers' hours regulations	441	(2)
The Road Transport Directive	443	(1)
Tachographs	443	(3)
Vehicle dimensions	446	(2)
The Immigration and Asylum Act 1999	448	(1)
Summary	448	(1)
Further reading	449	(1)
Road freight transport: planning and resourcing	450	(33)
Introduction	450	(1)
Need for planning	451	(1)
Fleet management	452	(1)
Main types of road freight transport	453	(2)
Transport resource requirements	455	(2)
Vehicle routeing and scheduling issues	457	(3)
Data requirements	460	(4)
Manual methods of vehicle routeing and scheduling	464	(3)
An example of manual routeing and scheduling	467	(6)
Computer routeing and scheduling	473	(3)
Other information system applications	476	(2)
Summary	478	(5)
PART 6 OPERATIONAL MANAGEMENT
Cost and performance monitoring	483	(27)
Introduction	483	(2)
Why monitor?	485	(1)
Different approaches to cost and performance monitoring	486	(6)
What to measure against?	492	(3)
An operational planning and control system	495	(2)
Good practice	497	(4)
Influencing factors	501	(1)
Detailed and key measures	502	(5)
Summary	507	(3)
Benchmarking	510	(19)
Introduction	510	(1)
Why should an organization engage in benchmarking?	511	(1)
How to conduct a benchmarking exercise	511	(7)
Formal benchmarking systems	518	(1)
Benchmarking distribution operations	518	(10)
Summary	528	(1)
Information and communication technology in the supply chain	529	(13)
Introduction	529	(1)
Basic communication	530	(2)
Supply chain planning	532	(2)
Warehousing	534	(1)
Inventory	534	(1)
Transport	535	(2)
Other applications	537	(1)
Trading using the internet -- e-commerce	538	(2)
Summary	540	(2)
Outsourcing: the selection process	542	(18)
Introduction	542	(1)
Approach	542	(17)
Summary	559	(1)
Security and safety in distribution	560	(15)
Introduction	560	(1)
International security measures	561	(1)
Strategic security measures	562	(1)
Tactical security measures	563	(8)
Safety in the distribution centre and warehouse	571	(3)
Summary	574	(1)
Logistics and the environment	575	(20)
Introduction	575	(1)
The European Union and environmental legislation	576	(3)
Logistics and environmental best practice	579	(11)
Alternative fuels	590	(4)
Summary	594	(1)
References	595	(2)
Index	597