Handbook of Risk and Crisis Communication

by Heath, Robert L.; O'Hair, H. Dan

• ISBN13: 9780203891629
• ISBN10: 0203891627
• Copyright: 2008-09-15
• Publisher: Taylor & Francis

Summary

The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as "What is likely to happen, to whom, and with what consequences?" "To what extent can science and vigilance prevent or mitigate negative outcomes?" and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers.The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner.With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook of Risk and Crisis Communication enlarges the approach to defining and recognizing risk and how should it best be managed. It provides vital insights for all disciplines studying risk, including communication, public relations, business, and psychology, and will be required reading for scholars and researchers investigating risk and crisis in various contexts.

Table of Contents

Exploring the Reach of Crisis and Risk Communication

The Significance of Risk and Crisis Communication

Historical Trends in Risk and Crisis Communication

Cultural Theory and Risk

Risk Communication: Insights and Requirements for Designing Successful Communication Programs on Health and Environmental Hazards

Conceptualizing Crisis Communication

The Precautionary Principle and Risk Communication

Key Constructs of Crisis and Risk Communication

Strategies for Overcoming Challenges to Risk Communication

Risk Communication Education for Local Emergency Managers: Using the CAUSE Model for Research, Education, and Outreach

Risk and Social Dramaturgy

Myths and Maxims of Risk and Crisis Communication

The Ecological Perspective and Other Ways to (Re)Consider Cultural Factors in Risk Communication

Science Literacy and Risk Analysis: Relationship to the Postmodernist Critique, Conservative Christian Activists, and Professional Obfuscators

Influence Theories: Rhetorical, Persuasion, and Informational

Raising the Alarm and Calming Fears: Perceived Threat and Efficacy During Risk and Crisis

Post-Crisis Communication and Renewal: Understanding the Potential for Positive Outcomes in Crisis Communication

Risk Communication by Organizations: The Back Story

Ethical Responsibility and Guidelines for Management Issues of Risk and Risk Management

Linking Public Participation and Decision Making through Risk Communication

Warming Warnings: Global Challenges of Risk and Crisis Communication

Risk, Crisis, and Mediated Communication

Crises and Risk in Cyberspace

Virtual Risk: The Role of New Media in Violent and Nonviolent Ideological Groups

Community Building through Risk Communication Infrastructures

Contexts of Crisis and Risk Communication

Crisis and Emergency Risk Communication in Health Contexts: Applying the CDC Model to Pandemic Influenza

How People Think about Cancer: A Mental Models Approach

Killing and Other Campus Violence: Restorative Enrichment of Risk and Crisis Communication

Denial, Differentiation and Apology: On the Use of Apologia in Crisis Management

Risk Communication and Biotechnology: A Discourse Perspective

Precautionary Principle and Biotechnology: Regulators Are from Mars and Activists Are from Venus

Environmental Risk Communication: Responding to Challenges of Complexity and Uncertainty

Knowing Terror: On the Epistemology and Rhetoric of Risk

Magnifying Risk and Crisis: The Influence of Communication Technology on Contemporary Global Terrorism

Opportunity Knocks: Putting Communication Research into the Travel and Tourism Risk and Crisis Literature

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