Handbook of Usability Testing How to Plan, Design, and Conduct Effective Tests

by Rubin, Jeffrey; Chisnell, Dana; Spool, Jared

• ISBN13: 9780470185483
• ISBN10: 0470185481
• eBook ISBN(s): 9781118202807
• Additional ISBN(s): 9780471594031
• Edition: 2nd
• Format: Paperback
• Copyright: 2008-05-12
• Publisher: Wiley
• More Book Details

Summary

Whether its software, a cell phone, or a refrigerator, your customer wantsno, expectsyour product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. Youll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your products usability, and more.

Author Biography

Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

For more information, please access the author's website at
http://www.usabilityworks.net

Author's blog:
http://usabilitytestinghowto.blogspot.com

Table of Contents

Acknowledgments

Foreword

Preface to the Second Edition

Usability Testing: An Overview

What Makes Something Usable?

What Is Usability Testing?

When Should You Test?

Skills for Test Moderators

The Process for Conducting a Test

Develop the Test Plan

Set Up a Testing Environment

Find and Select Participants

Prepare Test Materials

Conduct the Test Sessions

Debrief the Participant and Observers

Analyze Data and Observations

Report Findings and Recommendations

Advanced Techniques

Variations on the Basic Method

Expanding from Usability Testing to Designing the User Experience

Afterword

Index

Table of Contents provided by Publisher. All Rights Reserved.