Handle With CARE: Motivating and Retaining Employees Creative, Lost-Cost Ways to Raise Morale, Increase Commitment, and Reduce Turnover

by Glanz, Barbara

• ISBN13: 9780071400671
• ISBN10: 0071400672
• Edition: 1st
• Format: Paperback
• Copyright: 2002-07-10
• Publisher: McGraw-Hill Education

Summary

A PAPERBACK ORIGINALFrontline techniques and strategies for making employees feel appreciated and improving their performance at every levelInternationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE modelshy;shy;Creative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasmshy;shy; for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.

Author Biography

Barbara A. Glanz is an internationally known speaker, author, and consultant. Her books on enhancing workplace motivation and performance include CARE Packages for the Workplace and The Creative Communicator.

Table of Contents

Foreword
Preface
Introduction	p. 1
The Research Is In - Understanding What Motivates Employees
What the Research on Employee Motivation Shows	p. 7
Our Study	p. 15
Two Models for Understanding Your Employees	p. 26
The CARE Model for Motivating and Retaining Your Employees	p. 30
Ideas and Stories from Managers, Employees, and Organizations Who CARE
A Manager Who CAREs	p. 49
Reward and Respect: Suggestions from Employees	p. 69
Ideas and Tools from World-Class Organizations	p. 81
How to CARE: Dozens of Action Ideas
C = Creative Communication	p. 89
A = Atmosphere	p. 123
A = Appreciation for All	p. 152
R = Respect	p. 183
R = Reason for Being	p. 211
E = Empathy	p. 232
E = Enthusiasm	p. 265
Conclusion	p. 293
Self-Evaluations for Managers	p. 299
Nationwide Insurance Employee Survey	p. 305
Hoopla! Rating Test with Starter Ideas	p. 307
App. D: Bibliography	p. 310
Table of Contents provided by Blackwell. All Rights Reserved.