Health Care Management : Organization Design and Behavior

by Shortell,Stephen M.

• ISBN13: 9781418001896
• ISBN10: 1418001899
• Edition: 5th
• Format: Hardcover
• Copyright: 2005-11-28
• Publisher: Cengage Learning

Summary

Written by nationally known experts in the field, this text brings a systematic understanding of organizational principles, practices, and insight to the management of health services organizations. While based on state-of-the-art organizational theory and research, the emphasis is on application through Features such as "In the Real World" and "Debate Times" which present actual situations and challenge the reader to provide a solution or a philosophical position. The clinical enterprise model is introduced in this new edition, and is fully developed in chapter 2.

Table of Contents

Foreward	p. xii
Preface	p. xiv
Acknowledgments	p. xvi
Organizations and Managers	p. 1
Organization Theory and Health Services Management	p. 4
The Managerial Role	p. 34
Motivating, Leading, and Negotiating	p. 61
Motivating People	p. 64
Leadership: A Framework for Thinking and Acting	p. 106
Conflict Management and Negotiation	p. 130
Operating the Technical System	p. 151
Groups and Teams in Health Services Organizations	p. 154
Work Design	p. 191
Coordination and Communication	p. 210
Power and Politics in Health Services Organizations	p. 244
Renewing the Organization	p. 271
Organization Design	p. 274
Managing Strategic Alliances	p. 307
Organizational Innovation, Change, and Learning	p. 330
Organizational Performance: Managing for Efficiency and Effectiveness	p. 356
Charting the Future	p. 391
Strategy Making in Health Care Organizations	p. 394
Creating and Managing the Future	p. 432
Glossary	p. 455
Author Index	p. 471
Subject Index	p. 485
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