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9781567932881

Healthcare Operations Management

by ;
  • ISBN13:

    9781567932881

  • ISBN10:

    1567932886

  • Edition: CD
  • Format: Hardcover
  • Copyright: 2008-05-30
  • Publisher: Health Administration Pr

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Author Biography

Daniel B. McLaughlin is director of the Center for Business Excellence in the Opus College of Business at the University of St. Thomas, Minneapolis, MN.

Table of Contents

Introduction to Healthcare Operationsp. 1
The Challenge and the Opportunityp. 2
History of Performance Improvementp. 18
Evidence-Based Medicine and Pay-for-Performancep. 50
Setting Goals and Executing Strategyp. 69
Strategy and the Balanced Scorecardp. 70
Project Managementp. 100
Performance Improvement Tools, Techniques, and Programsp. 137
Tools for Problem Solving and Decision Makingp. 138
Using Data and Statistical Tools for Operations Improvementp. 170
Quality Management: Focus on Six Sigmap. 226
The Lean Enterprisep. 260
Simulationp. 282
Applications to Contemporary Healthcare Operations Issuesp. 311
Process Improvement and Patient Flowp. 312
Scheduling and Capacity Managementp. 342
Supply Chain Managementp. 370
Putting It All Together for Operational Excellencep. 399
Holding the Gainsp. 400
Indexp. 421
Table of Contents provided by Blackwell. All Rights Reserved.

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