The Heart of Change Field Guide

by Cohen, Dan

• ISBN13: 9781591397755
• ISBN10: 1591397758
• Format: Paperback
• Copyright: 2005-11-30
• Publisher: INGRAM

Summary

The practical implementation guide to John Kotter's revolutionary 8-step change process and the "See-Feel-Change" approach as introduced in Leading Change and The Heart of Change.John Kotter's change bible Leading Change has sold nearly 490,000 copies since publication in 1996 and The Heart of Change, co-written with Dan Cohen, has sold nearly 125,000 copies. Now, Dan Cohen delivers a highly practical, hands-on complement to both of these books in The Heart of Change Field Guide.Filled with practical tools, checklists and advice, this book will guide leaders and managers step-by-step through real change programs within their organisations.

Table of Contents

Foreword	xiii
Introduction Leading Organizational Change	1	(1)
A Systematic Approach to Leading Organizational Transformation	2	(3)
The Nature of Change and the Eight Steps	5	(1)
Two Approaches to Change	6	(1)
Using This Field Guide	6	(3)
Chapter Structure	9	(1)
Acknowledgments	10	(3)
PART I Creating a Climate for Change
Increase Urgency	13	(22)
Purpose	13	(1)
Approach	14	(7)
Outcomes	21	(1)
Key Implementation Challenges	21	(1)
Gauging Effectiveness	22	(2)
Suggestions for Improvement	24	(4)
Communicating in This Step	28	(1)
Stories to Remember from Step 1 of The Heart of Change	29	(3)
More Resources	32	(3)
Build Guiding Teams	35	(28)
Purpose	35	(1)
Approach	36	(8)
Outcomes	44	(1)
Key Implementation Challenges	44	(4)
Gauging Effectiveness	48	(4)
Suggestions for Improvement	52	(4)
Communicating in This Step	56	(1)
Stories to Remember from Step 2 of The Heart of Change	57	(3)
More Resources	60	(3)
Get the Vision Right	63	(26)
Purpose	63	(1)
Approach	64	(4)
Outcomes	68	(1)
Key Implementation Challenges	68	(3)
Gauging Effectiveness	71	(3)
Suggestions for Improvement	74	(4)
Communicating in This Step	78	(2)
Checkpoint: Move Forward or Revisit Prior Steps?	80	(1)
Stories to Remember from Step 3 of The Heart of Change	81	(3)
More Resources	84	(5)
PART II Engaging and Enabling the Whole Organization
Communicate for Buy-In	89	(28)
Purpose	89	(1)
Approach	90	(12)
Outcomes	102	(1)
Key Implementation Challenges	103	(1)
Gauging Effectiveness	104	(2)
Suggestions for Improvement	106	(5)
Checkpoint: Move Forward or Revisit Prior Steps?	111	(1)
Stories to Remember from Step 4 of The Heart of Change	112	(2)
More Resources	114	(3)
Enable Action	117	(24)
Purpose	117	(1)
Approach	118	(8)
Outcomes	126	(1)
Key Implementation Challenges	127	(1)
Gauging Effectiveness	128	(3)
Suggestions for Improvement	131	(4)
Communicating in This Step	135	(1)
Stories to Remember from Step 5 of The Heart of Change	136	(3)
More Resources	139	(2)
Create Short-Term Wins	141	(22)
Purpose	141	(1)
Approach	142	(5)
Outcomes	147	(1)
Key Implementation Challenges	148	(1)
Gauging Effectiveness	149	(4)
Suggestions for Improvement	153	(2)
Communicating in This Step	155	(1)
Stories to Remember from Step 6 of The Heart of Change	156	(3)
More Resources	159	(4)
PART III Implementing and Sustaining the Change
Don't Let Up	163	(26)
Purpose	163	(1)
Approach	164	(8)
Outcomes	172	(1)
Key Implementation Challenges	173	(2)
Gauging Effectiveness	175	(2)
Suggestions for Improvement	177	(4)
Communicating in This Step	181	(1)
Checkpoint Before Moving to the Final Step	182	(2)
Stories to Remember from Step 7 of The Heart of Change	184	(2)
More Resources	186	(3)
Make It Stick	189	(18)
Purpose	189	(1)
Approach	190	(4)
Outcomes	194	(1)
Key Implementation Challenges	194	(2)
Gauging Effectiveness	196	(4)
Suggestions for Improvement	200	(1)
Communicating in This Step	201	(1)
Stories to Remember from Step 8 of The Heart of Change	202	(3)
More Resources	205	(2)
The Final Module---Change Readiness	207	(20)
Purpose	207	(1)
Approach	208	(6)
Outcomes	214	(1)
Key Challenges	215	(1)
Gauging Change Readiness	216	(3)
Reporting Change Readiness Assessment Results	219	(4)
Final Thoughts	223	(4)
Index	227	(12)
About the Author	239