I'm having trouble with my eTextbook/Courseware. What should I do?
Common Error Message
"We're sorry, but an error occurred during the VitalSource redemption process. Please try accessing your ebook again in a few minutes. If the problem persists, Contact Us."
--Likely there is an issue with connecting your eTextbook/Courseware with your account for an unknown reason. If it does not resolve in a few moments, please Contact Us via chat, email, or phone for a resolution.
If you have access to your eTextbook/Courseware, and have technical issues within the VitalSource platform or app, you may contact VitalSource customer service at 1-855-200-4146 or visit their website HERE.