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9780133881585

Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service

by
  • ISBN13:

    9780133881585

  • ISBN10:

    013388158X

  • Format: Paperback
  • Copyright: 1992-07-24
  • Publisher: Prentice Hall Press

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Summary

In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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