Hiring and Keeping the Best People

by Harvard Business School Press

• ISBN13: 9781578518753
• ISBN10: 157851875X
• Format: Paperback
• Copyright: 2003-01-01
• Publisher: Harvard Business School Pr

Summary

Hiring an all-star workforce and keeping it in place is a challenge for any organization. Packed with hands-on tips and tools, Hiring and Keeping the Best People offers managers comprehensive advice for hiring more effectively and increasing retention. Book jacket.

Table of Contents

Introduction	xi
The Hiring Process	1	(30)
Attracting the Best People
Defining Job Requirements	2	(5)
Recruiting Promising Candidates	7	(3)
Interviewing	10	(11)
Evaluating the Candidates	21	(4)
Making the Decision and Offer	25	(3)
Don't Forget Process Improvement	28	(1)
Summing Up	29	(2)
Beyond the Hiring Basics	31	(26)
Details You Need to Know
Online Recruiting	32	(6)
When to Use a Professional Recruiter	38	(2)
Case Interviewing	40	(2)
Hiring Based on Embedded Personal Interests	42	(7)
Hiring for Microculture	49	(3)
Psychological Testing	52	(3)
Summing Up	55	(2)
Keeping the Best	57	(30)
Essential Retention Strategies
Why Retention Matters	60	(6)
Why Retention Is So Challenging	66	(3)
The Special Challenges of a Diverse Work Force	69	(6)
Why People Stay	75	(2)
Why People Leave	77	(2)
Two Retention Champions	79	(2)
Managing for Retention: An Overview	81	(4)
Summing Up	85	(2)
Market-Wise Retention	87	(14)
Competing in the War for Talent
Not All Employees Have Equal Value	88	(4)
Market-Based Retention Strategies	92	(7)
Summing Up	99	(2)
Developing the Talent You Have	101	(14)
Strategies for Training and Development
The Development Dilemma	103	(1)
Skill Training	104	(4)
Career Development	108	(4)
Handling C Performers	112	(2)
Summing Up	114	(1)
Workplace Factors That Affect Hiring and Retention	115	(20)
Focusing on Culture
Consider Your Culture	116	(3)
Employee Burnout	119	(4)
Work-Life Balance	123	(10)
Summing Up	133	(2)
When All Else Fails	135	(8)
Keeping Talented Employees, Even After They Leave
Keeping Valued People in Your Orbit	136	(3)
Hiring Former Employees	139	(2)
Exit Interviews	141	(1)
Summing Up	142	(1)
Appendix A: Sample Job Description	143	(2)
Appendix B: Targeted Interview Questions	145	(6)
Appendix C: Legal Landmines in Hiring	151	(4)
Notes	155	(4)
Glossary	159	(2)
For Further Reading	161	(4)
Index	165	(4)
About the Subject Adviser	169	(1)
About the Writer	170