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9780582432253

Hospitality Management & Organizational Behavior

by
  • ISBN13:

    9780582432253

  • ISBN10:

    0582432251

  • Edition: 4th
  • Format: Paperback
  • Copyright: 2001-12-31
  • Publisher: Addison-Wesley Longman Ltd

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Summary

An essential text for HND and first year Hospitality Management degree students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject. Laurie Mullins' trademark jargon-free style is combined with and an attractive layout this to deliver a truly student-friendly textbook. Supplements: OHP masters, based on diagrams in the book provide a complete teaching package Readership: An essential text for HND and first year Hospitality Management degree students.

Table of Contents

Introduction
Setting the Scene
ature of the Hospitality Industry
Working with People
The Nature of Managerial Work
Managerial Style and Behaviour
Organisational Processes and Structure
Motivation, Job Satisfaction and Work Performance
Group Behaviour and Performance
Managerial Leadership
The Personnel/HRM Function
The Execution of Work
Improving Organisational Performance
Table of Contents provided by Publisher. All Rights Reserved.

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