Hospitality Management & Organizational Behavior

by Mullins, Laurie J.

• ISBN13: 9780582432253
• ISBN10: 0582432251
• Edition: 4th
• Format: Paperback
• Copyright: 2001-12-31
• Publisher: Addison-Wesley Longman Ltd

Summary

An essential text for HND and first year Hospitality Management degree students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject. Laurie Mullins' trademark jargon-free style is combined with and an attractive layout this to deliver a truly student-friendly textbook. Supplements: OHP masters, based on diagrams in the book provide a complete teaching package Readership: An essential text for HND and first year Hospitality Management degree students.

Table of Contents

Introduction

Setting the Scene

ature of the Hospitality Industry

Working with People

The Nature of Managerial Work

Managerial Style and Behaviour

Organisational Processes and Structure

Motivation, Job Satisfaction and Work Performance

Group Behaviour and Performance

Managerial Leadership

The Personnel/HRM Function

The Execution of Work

Improving Organisational Performance

Table of Contents provided by Publisher. All Rights Reserved.