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9780826448262

Hospitality Operations : A Systems Approach

by ; ; ;
  • ISBN13:

    9780826448262

  • ISBN10:

    0826448267

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2003-03-13
  • Publisher: Cengage Learning EMEA

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Supplemental Materials

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Summary

Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and complex industry.

Author Biography

Andrew Lockwood is Professor of Hospitality Management at the University of Surrey.

Table of Contents

Systems Thinking
Understanding systems theory and principles
Systems in hospitality
Operational Systems (Operations-Wide)
Procurement and control
Stores
Maintenance and engineering
Environmental and waste
Accommodation Services
Front office
Housekeeping
Food Production Systems
Food preparation and production
Holding, transportation and regeneration
Food and Drink Service Systems
Food service and dining
Clearing and dishwash
Bars
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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