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9780826457615

Hospitality Operations : A Systems Approach

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  • ISBN13:

    9780826457615

  • ISBN10:

    0826457614

  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 2003-05-01
  • Publisher: Cengage Learning EMEA
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Author Biography

Andrew Lockwood is Professor of Hospitality Management at the University of Surrey.

Table of Contents

Preface vii
PART A: SYSTEMS THINKING
Understanding systems theory and principles
3(16)
Systems in hospitality
19(18)
PART B: OPERATIONAL SYSTEMS (OPERATIONS-WIDE)
Procurement and control
37(13)
Stores
50(17)
Maintenance and engineering
67(18)
Environment and waste
85(28)
PART C: ACCOMMODATION SERVICES
Front office
113(21)
Housekeeping
134(23)
PART D: FOOD PRODUCTION SYSTEMS
Food preparation and production
157(32)
Holding, transportation and regeneration
189(20)
PART E: FOOD AND DRINK SERVICE SYSTEMS
Foodservice and dining
209(15)
Clearing and dishwash
224(14)
Bars
238(11)
Case study index 249(1)
Subject index 250(4)
Name index 254

Supplemental Materials

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