Hospitality and Tourism : An Introduction to the Industry

by Brymer, Robert A.; Brymer, Robert A.

• ISBN13: 9780787281342
• ISBN10: 0787281344
• Edition: 10th
• Format: Paperback
• Copyright: 2001-05-01
• Publisher: Kendall Hunt Pub Co

Table of Contents

Hospitality and Tourism Industry	1	(64)
Welcome to the World of Service, Tourism, and Hospitality	3	(12)
Robert A. Brymer
Robert H. Bosselman
The Past, Present, & Future	15	(14)
Robert G. Davies
Teresa M. Schulz
Industry Associations and Rating Services	29	(14)
William R. Peterson
Information Resources	43	(8)
Paul Sorgule
Career Realities and Opportunities	51	(14)
Charlie R. Adams
Lynn M. Huffman
Katerina Annaraud
Hospitality and Tourism Companies	65	(60)
E-Commerce: Hospitality in the New Millennium	67	(12)
Radesh Palakurthi
Independent and Entrepreneurial Operations	79	(8)
Robert A. McMullin
Margaret A. Persia
Company Owned Operations	87	(12)
Lynda J. Martin
Franchising	99	(10)
Priscilla Bloomquist
Terry Jones
Deborah Breiter
Contract Management	109	(8)
Janet Sim
Rob Heiman
Referral Associations	117	(8)
Gary B. Gagnon
Yae Sock Roh
Hospitality and Tourism Operations	125	(82)
Principles of Management	127	(8)
Albert J. Moranville
Michael J. McCorkle
Marketing & Sales	135	(12)
Richard G. McNeill, Jr.
John C. Crotts
Physical Plant Management	147	(10)
Ronald A. Usiewicz
Human Resource Management	157	(8)
John M. Wolper
Paula Wolper
Law and Ethics	165	(8)
Robert Alan Palmer
Cost Controls	173	(8)
Carol Soloff-Genese
Service Quality	181	(10)
C. E. Vlisides
Training Managers and Staff	191	(8)
John L. Avella
Leadership Foundations	199	(8)
Ronald F. Cichy
Hospitality and Tourism Career Menu	207
Attractions Management	209
Ernest P. Boger
Bar and Beverage Operations	221
Yvette N. J. Green
Jim Holton
Casinos	231
Kathryn Hashimoto
Catering Industry	241
Robert J. Koenig
Culinary Arts	251
Robert A. Ashley
Distribution Services	259
Elizabeth F. Reutter
Golf Management	267
Stuart H. Mann
Frank B. Guadagnolo
Health Club Management	279
Linsley T. DeVeau
James F. Downey
Hotel and Lodging Operations	287
James L. Giordano
Information Systems Manager	299
Michael L. Kasavana
Management Consulting	307
Joe C. Hutchinson
Meeting and Event Management	315
Catherine H. Price
Noncommercial Food Service	327
Polly Buchanan
Private Clubs	339
Denis P. Rudd
Frank Flanegin
Quick Service Operations	349
Nancy Swanger
Real Estate Opportunities	357
John M. Stefanelli
Karl J. Mayer
Resort Management and Vacation Ownership	365
Michael J. McCorkle
Albert J. Moranville
Restaurant Management	375
James P. Dishaw
Dori Finley
Senior Living Services	383
Linsley T. DeVeau
James F. Downey
Tourism Services	393
Jerome Agrusa
Jon Griffin Donlon
Tradeshow and Exposition Services	401
Kate Sullivan
Travel Agency and Tour Operators	407
Patrick T. Tierney