Hotel Housekeeping Operations and Management

by Raghubalan

• ISBN13: 9780198061090
• ISBN10: 0198061099
• Edition: 2nd
• Format: Paperback
• Copyright: 2009-12-13
• Publisher: Oxford University Press

Summary

The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations. It provides an exhaustive coverage of the core concepts of the subject. Students of hotel management would find the book highly useful. With its practice-oriented approach, the book would also be useful for housekeeping professionals and students of home science.The accompanying DVD contains * videos explaining the exact procedure involved in bed-making, room cleaning, flower arrangement, and organizing the maid's cart * colour illustrations of manual and mechanical cleaning equipment used in housekeeping, various types of flower arrangements, screenshots from hotel management software, etc.

Table of Contents

Preface

List of Colour Plates

The Hotel Industry - An Overview

The Housekeeping Department

Managing Housekeeping Personnel

Contracts and Outsourcing

Planning Housekeeping Operations

Daily Routines and Sytems

Housekeeping Inventories

Composition, Care, and Cleaning of Different Surfaces

Hotel Guestrooms

Standard Contents of a Guestroom

Cleaning Guestrooms

Cleaning Public Areas

Supervision in Housekeeping

Housekeeping Control Desk

Budgeting for Housekeeping Expenses

Textiles

Linen and Laundry Options

Uniforms

Sewing Room

Safety and Security

Ergonomics in Housekeeping

Pest Control and Waste Disposal

Internal Environment

Interior Designing

Interior Decoration

Hotel Renovation

Flower Arrangement

Horticulture

Ecotels

New Property Operations

Changing Trends in Housekeeping

Index

Table of Contents provided by Publisher. All Rights Reserved.