Why a personal injury practice is different | p. 1 |
Your first big decision : solo practice or partnership? | p. 7 |
Planning for your new practice | p. 19 |
Office space and equipment | p. 31 |
Marketing the personal injury practice | p. 41 |
The new client | p. 71 |
Keeping personal injury clients happy | p. 85 |
Working with employees, contractors, and other professionals | p. 91 |
Managing the workload : case management | p. 105 |
Essential software for case/practice management, document management, and trial presentations | p. 119 |
Preparing for settlement, arbitration, and trial | p. 129 |
Marketing plan | p. 135 |
Market analysis : competing high-volume personal injury firms | p. 137 |
Market analysis : differentiation from competitors | p. 138 |
Initial contact report | p. 139 |
Initial client interview | p. 140 |
Confidential client questionnaire | p. 145 |
Client service questionnaire | p. 151 |
Task assignment | p. 153 |
Master case plan | p. 154 |
Sample letters for a personal injury practice | p. 157 |
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