How to Communicate Effectively in Health and Social Care A practical guide for the caring professions

by Ali, Moi

• ISBN13: 9781911028376
• ISBN10: 1911028375
• Format: Paperback
• Copyright: 2017-03-01
• Publisher: Pavilion Publishing and Media Ltd

Summary

There was once a time when having adequate technical skills and competencies, and the appropriate clinical management plan, was sufficient to be considered an effective member of the healthcare team. Today, effective communication is regarded as an essential skill for any healthcare or social care professional. The various healthcare professionals’ codes of practice all demand good communication as a basic requirement, and yet despite more than three decades’ mainstream acceptance of the positive impact of good communication, and widespread understanding of the consequences of poor communication, firstclass communication is not always evident on hospital wards, in doctors’ and dentists’ surgeries, in ambulances and at clinics. This practical handbook aims to address this problem for anyone working in health and social care, from students undergoing professional education or on practice placements to recently qualified doctors, nurses, midwives and paramedics. Senior members of healthcare teams whose formal training may not have covered communications will find it helpful, as will many other staff, including non-regulated health and social care workers such as healthcare assistants, who have received limited formal training in communications.

Author Biography

Moi Ali is a professional writer, specialising in books on various aspects of communications. She has written best-selling books for publishers such as Dorling Kindersley, Kogan Page and Heinemann and has been published in such titles as Health Service Journal and Quality in Primary Care.Moi is a former Vice President of the Nursing and Midwifery Council, the world's largest healthcare regulator, and a former interim member of the General Optical Council's investigations committee, which deals with allegations of professional misconduct. She has served on the Board of a large health authority and is the former chair of a healthcare charity. Currently she is a member of the Board of the Scottish Ambulance Service, where she chairs the clinical governance committee. She has acted as communications consultant to a number of NHS hospitals and healthcare clinics, to two children's hospices, a voluntary sector hospital and the Scottish Cot Death Trust. She is also founder of healthcare pressure group Good Practice, which aims to make family doctors more accountable.