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9780137126033

How to Manage in a Flat World : 10 Strategies to Get Connected to Your Team Wherever They Are

by ;
  • ISBN13:

    9780137126033

  • ISBN10:

    0137126034

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2009-01-01
  • Publisher: FT Press
  • Purchase Benefits
List Price: $24.99
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Summary

In today's "flat" world, you must get the best from teams that span not just offices, but continents: teams of unprecedented diversity and complexity. Leading those teams, you must deliver better results faster and with fewer resources. Conventional management techniques just won't do the job anymore. You need a radically new approach to management: one that's more fluid, more agile, and far less hierarchical.

Table of Contents

Forewordp. xi
Acknowledgmentsp. xiii
About the Authorsp. xv
Prefacep. xvii
Introductionp. xix
The Team
"Flat" Teams Need Directionp. 3
Key Pointsp. 3
Followershipp. 4
Getting into Focusp. 5
Leading out of the Darkness of Ambiguityp. 6
Behind the Scenes: Teams in Synch with the Businessp. 9
Unity of Focus in Complex Teamsp. 11
Case Study: Coca-Cola: RIP the Department Silop. 14
Clustersp. 15
Case Study: Shell Retail: Huge Workforce in a Dispersed Operationp. 17
Do We All Have to "Bond"?p. 20
Case Study: United Biscuitsp. 22
If We Don't Know Where We Are Going, We Will Probably End Up Somewhere Elsep. 25
Your Own Human Internetp. 26
Learning Points: High Performance with a Globally Dispersed Teamp. 27
The Medium and the Messagep. 29
Key Pointsp. 29
What Do We Get from "Being There"?p. 31
Video-Conferences: An Irritationp. 33
Why Are We Here?p. 35
Face-to-Face Can Be Powerful but Must Be Used Wellp. 36
All Businesses Are People Businessesp. 38
A Level Playing Field in the Same Roomp. 39
An International Team Can Really Firep. 41
Benefits to Being the Virtual Strangerp. 42
Will Face-to-Face Become a Luxury?p. 44
Are There Hidden Advantages to the Virtual Connection?p. 47
Native or Nonnative English? Some Notes on Languagep. 49
Onward with Travelp. 51
Learning Points: How to Get the Meeting Structure Rightp. 51
Does Culture Still Matter?p. 53
Key Pointsp. 53
Is There a Generation Y?p. 57
Is It Really Culture?p. 59
In Which Ways Do We Differ?p. 60
In Which Ways Are We All the Same?p. 61
Individual Case Study: Monika Altmaier, Project Leader Internationalization, Siemens Business Servicesp. 63
Group Case Study: European Top Teamp. 66
Defying the Stereotypes: WL Gore & Associates in Chinap. 67
Culture Clash Based on Professionp. 70
Learning Points: Tips to Avoid Stereotypingp. 72
Engage Leadership Skills: Command and Control Doesn't Workp. 73
Key Pointsp. 73
Can Empowerment and Control Live Together?p. 74
Can You Learn, Unlearn, and Relearn?p. 78
How Do You Set Limits?p. 79
Managing the Bosses: Where Does Followership Fit in?p. 81
Quality of Relationships, Not Formulaep. 82
Learning Points: How to Improve Leadership Skillsp. 83
Teams Are Not Self-Assemblyp. 85
Key Pointsp. 85
What Are Those Special Ingredients?p. 86
Search Agentp. 87
Looking for the Global Mindsetp. 87
How Important Is Fluent English?p. 90
The Hunt for Talent: Recruiting via Networksp. 91
Building the Right Culture Will Attract the People You Wantp. 94
Learning Points: Guiding Principles for International Recruitmentp. 96
The Individual
EQ Is Not Enough: Intelligence Mattersp. 99
Key Pointsp. 99
LVMH: Understanding the Marketp. 102
Alstom: Building Long-Term Connectionsp. 104
It Is Not Always Enough to Be a Virtual Leaderp. 105
Understanding the World: Changes That Creep Up on Usp. 106
Wake Up: The Paradigm Has Already Shiftedp. 108
How Do We Make Learning Continuous?p. 111
Learning Points: How to Combine Strategic and Conceptual Thinking for Effective Leadershipp. 113
Keeping a Life: Questions of Balance in the Flat Worldp. 115
Key Pointsp. 115
Meeting Face-to-Face Sends a Positive Messagep. 117
Do We Have to Leave the Real Me at the Door?p. 118
Do We Have to Have the Maximum Everything?p. 123
Is Multitasking Really Possible?p. 124
"You Get Work-Life Balance Complaints When You're Losing"p. 126
Learning Points: How to Improve Work-Life Balancep. 127
Ten Strategies for Managing in a Flat Worldp. 129
Leadership Style Needs to Become Empowering and Inspirationalp. 131
A Flat World Means Flat Structuresp. 132
Recruitment of the Right People Makes All the Differencep. 132
Always Show the Wayp. 133
Communicate Often and Learn to Communicate Wellp. 133
Teams Don't Just Happenp. 134
Build Trust: It Is the Foundation of Strong Teamsp. 135
Respect Cultural Differencesp. 135
Work-Life Balance is the Blessing and the Curse of the Flat Worldp. 136
Become Part of the Human Internetp. 137
Implications for Boards, Managers, and Ordinary Peoplep. 137
Managers Should Be Cut from a Different Clothp. 139
Changing the Leadership Modelp. 139
Ways of Being and Doingp. 140
Lessons from the Moviesp. 141
Lumps and Bumps in the Flat World: What Would Make You Fail?p. 142
Using Both Sides of the Brain: Transforming Leadershipp. 143
Conclusion: How to Be a Stand-Out Manager in a Flat Worldp. 145
The Three Cs of Success in the Flat Worldp. 146
A New Language for the Flat Worldp. 147
Notesp. 150
Indexp. 151
Table of Contents provided by Ingram. All Rights Reserved.

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