How to Manage Problem Employees A Step-by-Step Guide for Turning Difficult Employees into High Performers

by Shepard, Glenn

• ISBN13: 9780471730439
• ISBN10: 0471730432
• Edition: 1st
• Format: Paperback
• Copyright: 2005-07-29
• Publisher: Wiley

Summary

There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who don???t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they become bad behavior, and motivate slow and often unmotivated employees. You'll learn the different personality types and how to handle specific manifestations of each, including gossiping, back stabbing, direct confrontation, hypochondriacs, breaking the chain of command, and sarcasm, as well as how to terminate employees while staying on solid legal ground.

Author Biography

GLENN SHEPARD is the owner and founder of Glenn Shepard Seminars in Nashville, Tennessee. Nearly 100,000 managers, from Fortune 500 companies and small businesses alike, have attended his seminars. He is also the author of How to Make Performance Evaluations Really Work, from Wiley.

Table of Contents

Preface.                                                                                                                      

Acknowledgements.                                                                                                  

Chapter 1. What Happened to the American Work Ethic?                            

Chapter 2. Becoming the Manager You Need to Be.                                           

Chapter 3. Creating a Healthy Work Environment.                                        

Chapter 4. How Do I Avoid Hiring Problem Employees?                                 

Chapter 5. Tamingthe Compensation Monster.                                                           

Chapter 6. How to Avoid Legal Pitfalls.                                                             

Chapter 7. Why People Do the Things They Do.                                                           

Chapter 8. How to Get Employees to Come to Work on Time…and at All.        

Chapter 9. The Art of Discipline.                                                                             

Chapter 10. Fighting Abuse of Unemployment Benefits.                                               

Chapter 11. How to Handle Daily Challenges Problem Employees Create.