How to Measure Human Resource Management

by Fitz-enz, Jac

• ISBN13: 9780071369985
• ISBN10: 0071369988
• Edition: 3rd
• Format: Hardcover
• Copyright: 2002-01-16
• Publisher: McGraw-Hill Education

Summary

How to Measure Human Resources Management, Third Edition, is an industry classic, renowned for helping HR managers measure the efficiency and productivity of all major personnel functions in the quantitative terms that senior executives understand. This new edition has been completely rewritten to explain how the Web and other technologies can make HR measurement simpler and more effective. New chapters discuss hot new topics such as measuring intellectual capital, measuring HR call centers, and measuring the effectiveness of E-learning.

Author Biography

Jac Fitz-enz is an internationally recognized authority on human resource management and is the pioneer of the field of human capital benchmarking and performance measurement. In 1977, Dr. Fitz-enz founded Saratoga Institute, which today publishes one of the world's largest databases of human capital metrics, the Human Capital Benchmarking Report. He has authored five books on human capital management. Dr. Fitz-enz previously held senior human resource posts at major technology and financial services companies in the United States.

Barbara Davison is Principal Consultant with Saratoga Institute. She worked with Dr. Fitz-enz on the original research and development of HR metrics. Ms. Davison has held several director-level HR positions at Motorola and ARA.

Table of Contents

Preface to the Third Edition	vii
Prologue: The Long Road to Today	1	(4)
PART I Why Measure Human Resources	5	(38)
The New Human Resources	7	(6)
Trends in Human Resources	13	(8)
Designing a Measurement System That Works	21	(14)
If You've Never Measured HR Before...	35	(8)
PART II How to Measure Hiring and Staffing	43	(66)
Measuring Workforce Planning	45	(12)
Measuring Recruiting	57	(22)
Keeping Management (Your Customer) Satisfied with the Hiring Process	79	(30)
PART III How to Measure Compensation and Benefit Values	109	(48)
Compensation: Connecting It to Revenues and Expenses	113	(28)
Benefits: Measuring Plan Effectiveness	141	(16)
PART IV How to Measure Training and Development Values	157	(74)
e-Learning: Distance and Self-Paced Learning Measures	159	(6)
Knowledge Management: Linking with Organizational Learning	165	(10)
Leadership and Management Development: Measuring the Effect	175	(26)
Career Management: Tracking the Value	201	(10)
Organization Development: Measuring the Business Outcome	211	(20)
PART V How to Measure Employee Relations and Retention Programs	231	(52)
Orientation and Counseling: Measuring Connections and Cost	233	(22)
Absenteeism and Turnover: Understanding Costs and Reasons	255	(20)
Labor Relations	275	(8)
PART VI e-HR: Moving HR to the Web	283	(32)
Workforce Analytics: Supporting Business Decisions	289	(18)
Communication: Reporting Outcomes and Trends	307	(8)
PART VII How to Measure Alternative Methods' Value	315	(20)
Outsourcing and Call Centers: Assessing the Value	318	(11)
Employee Self-Service: Gauging Effectiveness	329	(6)
Epilogue: Where HR Goes from Here---Prospects, Problems, and Payoffs in the Twenty-First Century	335	(4)
Index	339