Author Dedication & Biography | p. 4 |
Foreword | p. 7 |
The History of Retailing | p. 11 |
Types of Retail Businesses | p. 13 |
What to Expect as a Business Owner | p. 17 |
Skills for Success | p. 21 |
Experimenting with Retail Sales | p. 25 |
Organizing Your Business | p. 29 |
Buying An Existing Store | p. 35 |
Buying a Retail Franchise | p. 55 |
Starting From Scratch | p. 63 |
Financing Your Business | p. 77 |
Writing a Business Plan | p. 85 |
Before You Open | p. 117 |
Accounting and Bookkeeping | p. 143 |
Budgeting and Operational Management | p. 151 |
Using Technology | p. 167 |
Marketing and Advertising | p. 191 |
Understanding the Retail Customer | p. 227 |
Sales Techniques | p. 233 |
Suppliers and Service Providers | p. 237 |
Employee Relations and Labor Costs | p. 247 |
Your Changing Business | p. 269 |
Leaving the Business | p. 273 |
Conclusion | p. 285 |
Bibliography | p. 286 |
Index | p. 287 |
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