How to Plan and Manage an E-Learning Programme

by Lewis, Roger; Whitlock, Quentin

• ISBN13: 9780566084249
• ISBN10: 0566084244
• Format: Hardcover
• Copyright: 2003-03-01
• Publisher: Gower Pub Co

Summary

E-learning, as with many other aspects of the digital revolution, was hailed as the panacea for training and development. In the intervening years and following a number of, sometimes painful, lessons for learning providers, client organizations and the learners themselves, we now have a more realistic view of the opportunities provided by this medium and of the skills and processes needed to make it work.Roger Lewis and Quentin Whitlock's How to Plan and Manage an E-learning Programme is a complete guide to best practice on managing the processes, the content and all of the people involved.Practising what they preach, the authors break the subject down into manageable chunks and use a wide range of examples and plenty of checklists to give you a rigorous and yet highly practical route map, from planning, designing and selling the initial concept, through testing to launch and evaluation.E-learning, despite its reliance on technology is a people-oriented process and the authors include advice on managing and supporting learners (and their expectations), building and managing the e-learning development and support teams.Commissioning effective materials and sustaining e-learning is an expensive, time-consuming and risky business. How to Plan and Manage an E-learning Programme is a must-have guide for those tasked with championing e-learning, designing or commissioning programmes, and supporting and sustaining learners.

Table of Contents

List of figures	ix
List of tables	xiii
Introduction	xv
What is this book about?	xvi
Acknowledgements	xix
Planning an e-learning programme: Part I	1	(20)
The learners: characteristics and context	3	(3)
Programme content: needs, outcomes, assessment and learning activities	6	(5)
Design	11	(7)
Conclusions	18	(3)
Planning an e-learning programme: Part II	21	(10)
Develop	21	(2)
Pilot	23	(2)
Run	25	(6)
Business planning and marketing	31	(18)
Purposes of the business plan	32	(1)
Scope of the project	33	(1)
Benefits of e-learning	34	(3)
Description of the programme	37	(1)
Financial forecast	38	(5)
The marketing plan	43	(6)
Analysing learning needs	49	(10)
An overview of the training design process	49	(2)
Performance analysis	51	(4)
Goal analysis	55	(1)
People-focused analysis	56	(3)
Defining and testing learning outcomes	59	(10)
Learning outcomes and their benefits	60	(2)
How to write effective outcomes	62	(3)
Assessing the outcomes	65	(4)
Making a learning plan	69	(10)
Content analysis	69	(5)
Designing a modular structure	74	(5)
Managing assessment	79	(18)
The importance of assessment in e-learning	79	(4)
When assessment takes place	83	(3)
Criteria for evaluating assessment	86	(5)
Portfolio assessment	91	(1)
Effective electronic assessment	91	(1)
Management issues	92	(5)
Managing learner support	97	(20)
Stages of support	98	(5)
Who can help?	103	(3)
The tutor	106	(2)
Learner expectations	108	(3)
Skills tutors need	111	(1)
Managing tutors	112	(5)
Managing materials selection and adaptation	117	(8)
Specifying the materials you want	117	(2)
Searching for materials	119	(1)
Evaluating the material	119	(1)
Deciding what changes to make	120	(1)
Preparing a study guide	121	(1)
Planning production of the study guide	122	(3)
Developing and accessing learning materials	125	(22)
Media selection	125	(3)
Criteria for selecting media	128	(3)
Platforms for e-learning development and delivery	131	(6)
Developing your own materials -- the THESPIAN case study	137	(3)
Learning centres and their management	140	(7)
Managing the e-learning development team	147	(12)
E-learning and more conventional approaches to training	148	(2)
The e-learning development team: roles and skills	150	(2)
In-house development vs. outsourcing	152	(2)
Staff recruitment and selection	154	(1)
Training the e-learning team	155	(4)
Learning management systems and standards	159	(16)
What is a learning management system?	159	(3)
Managed learning environments	162	(3)
The benefits of learning management systems	165	(2)
The collaborative environment	167	(1)
Choosing a learning management system	168	(1)
Standards in e-learning	168	(2)
Learning objects and metadata	170	(1)
Who is working on standards?	171	(1)
Conclusions	172	(3)
Glossary	175	(4)
References	179	(2)
Index	181