How To Start And Run Your Own Bed & Breakfast Inn

by Hotch, Ripley

• ISBN13: 9780811732314
• ISBN10: 0811732312
• Edition: 2nd
• Format: Paperback
• Copyright: 2005-07-10
• Publisher: Stackpole Books

Summary

How To Start And Run Your Own Bed and Breakfast is a Stackpole Books publication.

Author Biography

Ripley Hotch is currently co-owner of Biltmore Village Inn in Asheville, North Carolina Carl Glassman is co-owner of the Wedgwood Collection of Historic Inns in New Hope, Pennsylvania

Table of Contents

Preface	p. ix
Acknowledgments	p. xi
Introduction	p. xiii
The Inn Business	p. 1
Definitions	p. 2
Trends in the Business	p. 4
Comparing Us with Hotels	p. 11
Competition among Ourselves	p. 12
Beginning at the Beginning	p. 15
Who Makes a Good Innkeeper	p. 15
Becoming an Innkeeper	p. 18
What You Need besides Money	p. 22
If You Don't Do Anything Else...	p. 25
Find a Good Location	p. 25
Write a Business Plan	p. 30
Research	p. 31
Know What You Are	p. 33
Do a Trial Run	p. 35
About the Money	p. 37
The Financial Nitty-Gritty	p. 41
How Big?	p. 44
How Much Income?	p. 46
Buying an Established Business	p. 47
Go Figure	p. 49
Writing a Business Plan	p. 51
Raising the Money	p. 61
Putting Your Stamp on Your Inn	p. 63
The Building and Its Furnishings	p. 63
Your Style	p. 66
Back to the Financials	p. 69
Marketing Plan	p. 77
Dealing with Regulations and Zoning	p. 79
Getting Your Inn Noticed: The Importance of Marketing	p. 83
Marketing with Your Innkeeping	p. 84
Marketing via the Internet	p. 85
Other Marketing Options	p. 91
Writing Your Materials	p. 96
Newsletters	p. 99
Paid Advertising	p. 101
Travel Agent Commissions	p. 102
The Finer Points of Marketing	p. 103
Policies and Procedures: Save Yourself a Lot of Grief	p. 107
Policies and Procedures Manual	p. 108
Communicating Policies to Guests	p. 109
Setting Your Policies	p. 110
Attention to Detail: No Inn Is Great without It	p. 125
Communications	p. 126
Reservation Record Keeping	p. 129
Housekeeping and Maintenance	p. 133
Amenities	p. 135
Bookkeeping	p. 140
A Few Other Ways to Make Money	p. 143
Employees	p. 145
Insurance	p. 149
Don't Forget the Guests	p. 151
At the Front Door	p. 153
Handling Groups	p. 156
Dealing with Difficult Guests	p. 160
Having Answers at the Ready	p. 165
Correcting Your Mistakes	p. 167
Why You Don't Want to Be in This Alone	p. 169
Local Associations	p. 169
State and Regional Associations	p. 179
National and Professional Associations	p. 180
Don't Go It Alone	p. 181
Taking Care of Yourself	p. 183
Burnout	p. 184
Your Own Quarters	p. 187
Time Off	p. 188
Physical Comforts	p. 190
Working with Your Partner	p. 192
Getting Out	p. 196
Index	p. 201
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