How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want

by Runion, Meryl

• ISBN13: 9780071424851
• ISBN10: 0071424857
• Edition: 1st
• Format: Paperback
• Copyright: 2003-12-31
• Publisher: McGraw Hill

Summary

Easy-to-master techniques for more effective communications in all areas of lifeIn this breakthrough guide, communication guru Meryl Runion explains why effective communication is more than just a business tool. It is also the key to happier, healthier relationships, and greater personal fulfillment and business success. InHow to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Wantshe introduces readers to the concept of power phrases--short, focused expressions that let people be direct and to the point without seeming brusque or nasty. In clear, down-to-earth language, illustrated with numerous vignettes and real-world examples, Runion teaches readers how to: Say what needs to be said without fear of misinterpretation or creating negative emotional responses Master six basic methods for crafting power phrases for any setting and every social, professional, or interpersonal situation

Author Biography

Meryl Runion is a speaker and trainer who focuses on communication skills. Her clients include Bell South, IBM, Travelers Insurance, KPMG, Sieman Corporation, and Johnson's Wax. She has been featured in USA Today, Women in Business, and First for Women, and she is a regular guest on nationally syndicated TV and radio programs. She lives in Denver.

Table of Contents

Acknowledgments	vi
Part 1 Why PowerPhrases? An Idea Whose Time Has Come
1. Power Up, Stand Up, SpeakTall	3	(9)
2. PowerPhrases 101: The ABCs of PowerPhrases	12	(5)
3. Poison Phrases: Respect-Robbing Words That Weaken, Vicious Venom Phrases That Maim	17	(18)
4. Do You Suffer from "PowerPhrase Deficiency"? Take the PowerPhrase Quiz and Find Out	35	(8)
Part 2 The Six Secrets of PowerPhrases
5. Secret #1: It's What You Don't Say: A PowerPhrase Is Short	43	(5)
6. Secret #2: It's in the Details: A PowerPhrase Is Specific	48	(7)
7. Secret #3: Pick Winning Words That Work: PowerPhrases Are Targeted	55	(6)
8. Secret #4: The Power of the Simple Truth: PowerPhrases Say What You Mean	61	(5)
9. Secret #5: Protect the Integrity of Your Words: PowerPhrases Mean What You Say	66	(4)
10. Secret #6: There Is Power in Nice: Don't Be Mean When You Say It	70	(5)
11. A Personal Note about PowerPhrases	75	(6)
Part 3 PowerPhrases in Action
12. It Seems Like I've Known You Forever! PowerPhrases to Perfect the Connection	81	(9)
13. Make Your Opinion Matter: PowerPhrases to Say What You Think	90	(9)
14. The Secret Power of Communicating Feelings: PowerPhrases to Say What You Feel	99	(8)
15. Ask So You Will Receive: PowerPhrases to Make Powerful Requests	107	(9)
16. The Power of Saying NO! PowerPhrases to Refuse What You Don't Want	116	(8)
17. Listen So They Speak Freely: PowerPhrases to Get Them to Open Up	124	(8)
18. When You Really Blew It: PowerPhrases to Apologize Sincerely without Groveling	132	(6)
19. To Get Good Answers You Need Good Questions: Asking Questions with PowerPhrases	138	(10)
20. You Don't Have to Put Up with Put-Downs: PowerPhrase Responses to Unkind Criticism	148	(8)
21. Don't Resist Anger, Defuse It: PowerPhrases to Handle the Angry Person	156	(8)
22. Use Anger as a Tool, Not as a Weapon: PowerPhrases to Express Anger	164	(11)
23. How to Disagree without Being Disagreeable: PowerPhrases to Handle Disagreements	175	(10)
24. Homicide Is Not an Option: Use PowerPhrases to Address Issues	185	(8)
25. What He Says Is Not What She Hears and What She Says Is Not What He Hears: PowerPhrases between the Genders	193	(14)
Part 4 Put Your Best Self Forward with PowerPhrases
26. Tips for Using PowerPhrases	207	(7)
27. Answers to Readers' Most Pressing, Vexing, and Perplexing Communication Questions	214	(5)
28. Oh, My Gosh! PowerPhrases Really Work! Success Stories from the Field	219	(5)
29. Your PowerPhrases Final Exam	224	(15)
A Final Personal Note	239	(2)
Index	241