Human Capital 2004

by Breul, Jonathan D.; Gardner, Nicole Willenz; Abramson, Mark A.; Barzeklay, Michael; Bingham, Lisa B.; Ferrara, Joseph A.; Fulmer, Amanda M.; Hoff, Timothy J.; Huffman, Ann H.; Payne, Stephanie C.; Quainton, Anthony C.E.; Rainey, Hal G.; Rom, Mark C.; Thom

• ISBN13: 9780742535169
• ISBN10: 0742535169
• Format: Paperback
• Copyright: 2004-05-19
• Publisher: Rowman & Littlefield Publishers

Summary

Human Capital 2004 argues that human capital management is an essential component to an effective and efficient management of public agencies. The case studies approach used here explores the challenges to human capital management in two ways: in the workplace and through the people staffing the agencies.

Table of Contents

Part I: Human Capital Management	1	(12)
The Challenge of Human Capital Management: A Culture in Transition	3	(10)
Jonathan D. Breul
Nicole Willenz Gardner
Mark A. Abramson
Introduction
The Workplace Challenge
The People Challenge
Looking Ahead
Bibliography
Part II: The Workplace Challenge	13	(236)
Modernizing Human Resource Management in the Federal Government: The IRS Model	15	(76)
James R. Thompson
Hal G. Rainey
Introduction
Modernizing the Internal Revenue Service
Developing a Modernized Human Resources Infrastructure
Transitioning the Workforce to a Modernized Structure
Renewing the Workforce for Improved Performance
Investing in Employee Training and Development for Enhanced Capacity
Heightening Performance and Maintaining Accountability
Lessons Learned and Recommendations
Acknowledgments
Appendix I: The IRS Leadership Competency Model (LCM) Competency Index
Appendix II: Category Rating---Revenue Agents
Appendix III: Critical Job Elements for Performance Appraisal Endnotes
Human Capital Reform: 21st Century Requirements for the United States Agency for International Development	91	(46)
Section I: Human Capital Recommendations for USAID
Anthony C. E. Quainton
Amanda M. Fulmer
Introduction
Forum Recommendations
Section II: An Analysis of USAID's Human Capital Needs for the 21st Century
Amanda M. Fulmer
The USAID Personnel System
Issues for Discussion
Conclusion
Bibliography
Appendix I: Forum Recommendations At-a-Glance
Appendix II: Forum Participants
Appendix III: Forum Agenda
Endnotes
Life after Civil Service Reform: The Texas, Georgia, and Florida Experiences	137	(62)
Jonathan Walters
Introduction: The ``Tyranny'' of Civil Service
Civil Service Reform in Texas
Civil Service Reform in Georgia
Civil Service Reform in Florida
Implications for Other States
Reflections on Reform
Acknowledgments
Appendix I: Texas, Georgia, and Florida Systems Compared to Traditional Systems At-a-Glance
Appendix II: Reflections on the Texas Experience
Appendix III: Reflections on the Georgia Experience
Bibliography
Mediation at Work: Transforming Workplace Conflict at the United States Postal Service	199	(50)
Lisa B. Bingham
Introduction
The United States Postal Service REDRESS Program
National REDRESS Evaluation Project
Mediation at Work: Beyond the Honeymoon Effect
Resolving Employment Disputes in the Public Sector: Lessons Learned and Conclusion
Acknowledgments
Appendix I: An ADR Glossary
Appendix II: Excerpts from the New York Times
Appendix III: Chronology of REDRESS and Its Evaluation
Appendix IV: Published Research Reports on Redress
Appendix V: Current Participant Satisfaction Rates
Appendix VI: Evidence of Transformative Mediation
Bibliography
Part III: The People Challenge	249	(201)
Efficiency Counts: Developing the Capacity to Manage Costs at Air Force Materiel Command	251	(50)
Michael Barzelay
Fred Thompson
Introduction
Creating an Organization That Could Manage Costs
Reengineering Medium-Term Expenditure Planning
Installing an Interactive Control Process
What Happened Following Babbitt's Intervention
Conclusions and Lessons Learned
Acknowledgments
Appendix: Responsibility Budgeting
Endnotes
Bibliography
The Power of Frontline Workers in Transforming Government: The Upstate New York Veterans Healthcare Network	301	(52)
Timothy J. Hoff
Introduction
Frontline Entrepreneurship in Government Organizations: Case Studies
Lessons Learned on Unleashing the Power of Frontline Workers in Transforming Government Organizations
Acknowledgments
Appendix: Study Methods
Endnotes
Bibliography
The Defense Leadership and Management Program: Taking Career Development Seriously	353	(46)
Joseph A. Ferrara
Mark C. Rom
Introduction
Career Development in the Public Sector
Department of Defense Context
The Defense Leadership and Management Program
Findings and Recommendations
Endnotes
Bibliography
The Influence of Organizational Commitment on Officer Retention: A 12-Year Study of U.S. Army Officers	399	(51)
Stephanie C. Payne
Ann H. Huffman
Trueman R. Tremble, Jr.
Introduction
Retention Factors
Study Findings
Recommendations
Acknowledgments
Appendix I: Study Methods and Descriptive Statistics
Appendix II: Statistical Tables and Figures
Endnotes
Bibliography
About the Contributors	450	(9)
About the IBM Center for The Business of Government	459