This book provides case studies including training methods, human error, team resource management, situation assessment, terminal automation replacement systems, collaborative decision-making to improve the effectiveness of traffic-flow management and the role of human factors in ATM. It outlines how human factors study evolved, what it entailed, how it was resourced and how results have contributed to operational performance.

Preface

ix

List of Abbreviations

xv

PART I: INTRODUCTION

Introduction

3

(22)

PART II: HUMAN FACTORS IN OPERATIONS

Development and Implementation of a Position Hand-Over Checklist and Best Practice Process for Air Traffic Controllers

25

(18)

Laura Voller

Lucy Glasgow

Nicky Heath

Richard Kennedy

Richard Mason

Runway Safety

43

(28)

Kim M. Cardosi

Human Error in European Air Traffic Management: from Theory to Practice

71

(16)

Anne Isaac

Paul Engelen

Martin Polman

FAA Strategies for Reducing Operational Error Causal Factors

87

(20)

Julia Pounds

Anthony S. Ferrante

Reducing Separation in the Open Flight Information Region: Insights into a Human Factors Safety Case

107

(20)

Barry Kirwan

Steven Shorrock

Richard Scaife

Paul Fearnside

Distributed Work in the National Airspace System: Providing Feedback Loops using the Post-Operations Evaluation Tool (POET)

127

(26)

Philip J. Smith

Mark Klopfenstein

Joe Jezerinac

Amy Spencer

PART III: HUMAN FACTORS AND HUMAN RESOURCES

Human Factors Longitudinal Study to Support the Improvement of Air Traffic Controller Training

153

(24)

Laura Voller

Abigail Fowler

A Singular Success: Air Traffic Control Specialist Selection 1981--1992

177

(30)

Dana Broach

Implementation of Critical Incident Stress Management at the German Air Navigation Services

207

(20)

Jorg Leonhardt

Team Resource Management in European Air Traffic Control: Results of a Seven-Year Development and Implementation Program

227

(16)

Michiel Woldring

Dominique Van Damme

Ian Patterson

Patricia Henriques

Shiftwork and Air Traffic Control: Transitioning Research Results to the Workforce

243

(40)

Pamela S. Della Rocco

Thomas E. Nesthus

PART IV: HUMAN FACTORS METHODOLOGIES

Measuring Air Traffic Controller Performance in the 21st Century

283

(34)

Carol Manning

Earl Stein

Computational Human Performance Models and Air Traffic Management

317

(34)

Kevin Corker

Performance Prediction in Air Traffic Management: Applying Human Error Analysis Approaches to New Concepts

351

(36)

Steven Shorrock

Barry Kirwan

Ed Smith

PART V: HUMAN FACTORS INTEGRATION PROGRAMS

The Management of Human Factors Programs in ATM Applications: A Case Study

387

(34)

Glen Hewitt

Paul Krois

Dino Piccione

The Development of Effective STARS User Interfaces

421

(34)

Kenneth R. Allendoerfer

Tanya Yuditsky

Richard H. Mogford

Joseph J. Galushka

Human Factors and the Management of Change -- a Personal Perspective

455

(22)

Billy Josefsson

Review of a Three-Year Air Traffic Management Human Factors Program

477

(26)

Barry Kirwan

Integrating Human Factors into Company Policy and Working Practice

503

(26)

Gretchen Burrett

Jennifer Weston

Susie Foley

PART VI: DISCUSSION

Discussion

529

(28)

Index

557

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