The Human Margin Building the Foundations of Trust

by Meese, Katherine A.; Studer, Quint

• ISBN13: 9781640554467
• ISBN10: 1640554467
• Format: Paperback
• Copyright: 2024-03-01
• Publisher: ACHE Management Series

Summary

Respected researcher Katherine Meese has teamed up with Quint Studer, a well-known author and practitioner with more than 40 years of experience in helping healthcare organizations improve performance and become better workplaces. The result is a science-backed leadership book that integrates the latest workplace research with tactics to create high-performance environments where people can flourish. The Human Margin: Building the Foundations of Trust interprets new research on what today’s healthcare workforce really wants and finds that trust in leadership is at the heart of everything.

Meese and Studer unfold the 10 building blocks most closely linked to building and sustaining trust. They explore each one, explaining the science behind the conditions leaders need to create and sharing tactics that help them get there. Topics include rewiring vital leadership skills and providing the autonomy employees crave when the solutions other industries offer (like remote work) aren’t an option. The Human Margin is a must-read for leaders at every level. It will inspire you to start building the culture today’s workforce craves and—even better—give you the practical tools to get there.

Author Biography

Quint Studer, MSE, a lifelong student of leadership, has a gift for translating complex strategies into doable behaviors that allow organizations to achieve success. Studer is the author of 12 books, including BusinessWeek bestseller Hardwiring Excellence, one of the most read healthcare leadership books ever written. In The Calling: Why Healthcare Is So Special, he aimed to help healthcare professionals keep their sense of passion and purpose high. Katherine A. Meese, PhD, has over a decade of experience in global health, healthcare management and research and is a leader in the field of organizational behavior, well-being, and delivery models that enhance organizational learning. Dr. Meese is an Assistant Professor in the Department of Health Services Administration at the University of Alabama at Birmingham (UAB) and the Director of Research at the UAB Medicine Office of Wellness, where she oversees the development and evaluation of evidence-based interventions to improve the health and performance of healthcare workers.

Table of Contents

Chapter 1 - Introduction: The Human Margin Chapter 2 - Things Are Changing Chapter 3 - The Research Chapter 4 - Building and Restoring Trust Chapter 5 - Belonging Chapter 6 - Recognition and Appreciation Chapter 7 - Communication Chapter 8 - Fairness Chapter 9 - Autonomy Chapter 10 - Well-Being Chapter 11 - Healthy Teams and Coworker Relationships Chapter 12 - Leadership Development Chapter 13 - Understanding Change Management Chapter 14 - A Final Word