Human Relations

by Dalton, Marie; Hoyle, Dawn G; Watts, Marie W

• ISBN13: 9780538722230
• ISBN10: 0538722231
• Edition: 2nd
• Format: Paperback
• Copyright: 1999-12-22
• Publisher: South-Western Educational Pub

Summary

This is the product that builds on the solid content of the first edition to give students the opportunities to experience and analyze the contemporary issues of human relations in the 21st century. This text delivers a dynamic and real-world perspective to human relations spotlighting career connections, the impact of technology today, and essential SCANS technical proficiencies. Critical thinking is emphasized and numerous activities in each chapter put teamwork, role-playing, and writing skills into practice.

Table of Contents

Human Relations: The Key to Personal and Career Success
What Is Human Relations?	2	(2)
Why Is Human Relations Important?	4	(2)
How Did Human Relations Develop?	6	(7)
What Factors Influence Human Relations in Organizations?	13	(7)
What Are Your Responsibilities?	20	(3)
How Is Technology Affecting Human Relations?	23	(8)
Summary and Key Terms	26	(1)
Questions for Review and Discussion	27	(1)
Chapter Project	27	(1)
Applications	28	(2)
Additional Readings and Resources	30	(1)
Perception: Different Views of the World
What Is Perception?	31	(1)
What Influences Perception?	32	(2)
Why Are Perceptions Important?	34	(2)
What Is the Johari Window?	36	(3)
How Do You Raise Self-esteem?	39	(5)
How Do You See Your Roles?	44	(2)
How Do You Cope with Anxiety?	46	(2)
How Do You View the Boss?	48	(8)
Summary and Key Terms	51	(1)
Questions for Review and Discussion	52	(1)
Chapter Project	53	(1)
Applications	53	(1)
Additional Readings and Resources	54	(2)
Motivation: Maximizing Productivity
What Is Motivation?	56	(3)
How Do Wants Differ from Needs?	59	(1)
What Do the Theorists Say?	60	(8)
How Can I Apply Motivation Theories?	68	(7)
How Are Motivators Changing?	75	(11)
Summary and Key Terms	80	(1)
Questions for Review and Discussion	81	(1)
Chapter Project	82	(1)
Applications	82	(2)
Additional Readings and Resources	84	(2)
Creative Problem Solving: Making Good Decisions
What Is a Problem and What Are the Steps in Problem Solving?	86	(6)
How Can We Make Better Decisions?	92	(6)
What is Creativity?	98	(4)
What Are the Sources of Creativity and How Can It Be Encouraged?	102	(5)
What Are Blocks to Creativity?	107	(5)
How Can You Improve Your Creativity?	112	(8)
Summary and Key Terms	114	(1)
Questions for Review and Discussion	115	(1)
Chapter Project	115	(1)
Applications	116	(2)
Additional Readings and Resources	118	(2)
Working within the Organization: Structure and Climate
Why Do Organizations Have Structures?	120	(1)
What Is the Chain of Command?	121	(2)
Who Has Authority?	123	(1)
How Many Employees to One Supervisor?	124	(2)
How Does Communication Follow Structure?	126	(3)
How Else Does Information Flow?	129	(3)
What Other Structures Exist?	132	(5)
Why Does Structure Change?	137	(7)
Summary and Key Terms	139	(1)
Questions for Review and Discussion	140	(1)
Chapter Project	140	(1)
Applications	141	(1)
Additional Readings and Resources	142	(2)
Group Dynamics: The Advantages of Working with Others
What Is a Group?	144	(1)
Why Are Groups Important to the Workplace?	145	(2)
Why Are Groups Important to Individuals?	147	(1)
What Types of Groups Exist?	148	(4)
Who Leads a Group?	152	(1)
How Do Groups Develop?	153	(8)
What Are the Pitfalls of Group Decision Making?	161	(3)
Will Groups Remain Important in the Future?	164	(8)
Summary and Key Terms	166	(1)
Questions for Review and Discussion	167	(1)
Chapter Project	168	(1)
Applications	168	(2)
Additional Readings and Resources	170	(2)
Teamwork: Becoming a Team Player
What Is a Team?	172	(2)
What Is Teambuilding?	174	(2)
How Has the Team Concept Grown?	176	(3)
How Do You Build an Effective Team?	179	(4)
How Does a Team Affect Its Members?	183	(2)
Do Teams Fit All Occasions?	185	(2)
How Can You Be an Effective Team Member?	187	(1)
Is Conflict Bad?	188	(1)
What Causes Conflict?	189	(1)
How Is Conflict Resolved?	190	(6)
Summary and Key Terms	191	(1)
Questions for Review and Discussion	192	(1)
Chapter Project	192	(1)
Applications	193	(1)
Additional Readings and Resources	194	(2)
Communication: The Essential Skill
What Is a Union?	196	(4)
How Did the Labor Movement Begin?	200	(3)
How Did Federal Law Affect the Labor Movement?	203	(4)
Whom Do Unions Represent?	207	(2)
How Do Unions Work?	209	(5)
What Is the Status of Unions Today?	214	(12)
Summary and Key Terms	221	(1)
Questions for Review and Discussion	222	(1)
Chapter Project	222	(1)
Applications	223	(1)
Additional Readings and Resources	224	(2)
Communication: The Essential Skill
What Is Communication and What Is Its Role in Human Relations?	226	(2)
What Is the Communication Process and Why Is Feedback Important?	228	(3)
What Are Barriers in Communication and How Can Listening Skills Be Improved?	231	(4)
How Can You Improve Your Spoken Communication?	235	(3)
How Can You Improve Your Written Communication?	238	(3)
How Can You Use Nonverbal Communication?	241	(7)
What Else Makes Communication Work?	248	(2)
What Are Voice Mail and Electronic Mail?	250	(8)
Summary and Key Terms	252	(1)
Questions for Review and Discussion	253	(1)
Chapter Project	253	(1)
Applications	254	(2)
Additional Readings and Resources	256	(2)
Goal Setting: Steps to the Future
What Is Planning and Why Is It Important?	258	(6)
What Kinds of Goals Exist?	264	(2)
What Characteristics Should Goals Possess?	266	(3)
How Are Goals Set and Prioritized?	269	(6)
What Is Management by Objectives?	275	(2)
Why Are Performance Appraisals Important and How Do They Work?	277	(14)
Summary and Key Terms	285	(1)
Questions for Review and Discussion	286	(1)
Chapter Project	287	(1)
Applications	287	(2)
Additional Readings and Resources	289	(2)
Leadership: Styles and Skills of an Effective Leader
What Is Leadership?	291	(4)
What Does Leadership Theory Say?	295	(6)
What Are Styles of Leadership?	301	(3)
What Are the Skills of a Leader?	304	(3)
How Should You Follow?	307	(2)
What Else Marks a Leader?	309	(5)
What Is the Future of Leadership?	314	(7)
Summary and Key Terms	316	(1)
Questions for Review and Discussion	317	(1)
Chapter Project	318	(1)
Applications	318	(1)
Additional Readings and Resources	319	(2)
Appreciating Power: Positioning and Politics
What Is Power?	321	(2)
What Are the Sources of Power?	323	(3)
Can You Combine Sources of Power?	326	(2)
What Is Your Power Personality?	328	(3)
How Do You Develop Power?	331	(12)
Why Is Empowerment of Others Important?	343	(2)
What Pitfalls Should You Avoid?	345	(7)
Summary and Key Terms	347	(1)
Questions for Review and Discussion	348	(1)
Chapter Project	348	(1)
Applications	349	(1)
Additional Readings and Resources	350	(2)
Change: A Constant in an Inconstant World
Where Are Changes Occurring?	352	(10)
Who Changes Organizations?	362	(2)
How Is Change Planned?	364	(8)
Why Do People Resist Change?	372	(2)
How Do Leaders Facilitate Change?	374	(3)
What Is Meant by the Term Coaching?	377	(2)
What Is Counseling?	379	(2)
What Are Employee Assistance Programs?	381	(7)
Summary and Key Terms	383	(1)
Questions for Review and Discussion	384	(1)
Chapter Project	384	(1)
Applications	385	(1)
Additional Readings and Resources	386	(2)
The Job Search: Getting the Job You Want
Why Are Job-Seeking Skills Necessary?	388	(2)
What Type of Job Would You Like?	390	(3)
What Are Your Strengths and Obstacles?	393	(2)
How Can You Learn About Occupations?	395	(2)
What Goes into Your Resume?	397	(7)
What Companies Are Out There?	404	(2)
What Can You Realistically Expect?	406	(2)
Where Are the Jobs?	408	(4)
How Do You Handle an Interview?	412	(8)
How Do You Handle the Job Search Stress?	420	(1)
How Do You Handle Job Offers?	421	(23)
How Do Jobs Begin and End?	444
Summary and Key Terms	426	(1)
Questions for Review and Discussion	427	(1)
Chapter Project	427	(1)
Applications	428	(1)
Additional Readings and Resources	429	(2)
Workplace Expectations: Business Etiquette
What Is Etiquette?	431	(4)
Why Is Etiquette Important Today?	435	(2)
Why Is Appearance a Form of Etiquette?	437	(3)
What Table Manners Should You Use?	440	(2)
How Should You Handle Introductions?	442	(2)
What Is Male-Female Etiquette at Work?	444	(3)
What Is Cross-Cultural Etiquette?	447	(4)
How Should You Treat the Public?	451	(8)
How Should You Treat Associates?	459	(1)
What Are the Three Behavior Types?	460	(8)
Summary and Key Terms	463	(1)
Questions for Review and Discussion	464	(1)
Chapter Project	465	(1)
Applications	465	(1)
Additional Readings and Resources	466	(2)
Ethics at Work: Your Attitude and Responsibilities
What Is Ethics?	468	(7)
How Do You Set Ethical Standards and Solve Ethical Dilemmas?	475	(6)
How Are Companies Addressing Business Ethics?	481	(3)
What Is Your Responsibility Regarding Ethical Behavior at Work?	484	(7)
Summary and Key Terms	485	(1)
Questions for Review and Discussion	486	(1)
Chapter Project	486	(1)
Applications	487	(2)
Additional Readings and Resources	489	(2)
Substance Abuse: The Multi-Million Dollar Problem
What Is Substance Abuse?	491	(3)
How Do Organizations Fight Abuse?	494	(3)
Is Drug Testing Appropriate?	497	(2)
What Substances Are Most Abused?	499	(4)
What If You Are an Abuser?	503	(5)
What If You Know an Abuser?	508	(7)
Summary and Key Terms	510	(1)
Questions for Review and Discussion	511	(1)
Chapter Project	511	(1)
Applications	512	(1)
Additional Readings and Resources	513	(2)
Employee Rights: Working Toward Mutual Respect
What Federal Laws Protect Workers' Rights?	515	(11)
How Are Safety and Health Regulated?	526	(4)
What Benefits Are Available to Employees?	530	(5)
What Are Other Employee Rights?	535	(13)
Summary and Key Terms	543	(1)
Questions for Review and Discussion	544	(1)
Chapter Project	544	(1)
Applications	545	(1)
Additional Readings and Resources	546	(2)
Maintaining Balance: Wellness and Achievement
How Do Organizations Encourage Wellness?	548	(3)
How Can You Manage Stress?	551	(4)
How Can You Manage Time?	555	(9)
What Practices Will Help You Maintain Your Health?	564	(12)
Summary and Key Terms	571	(1)
Questions for Review and Discussion	572	(1)
Chapter Project	572	(1)
Applications	572	(2)
Additional Readings and Resources	574	(2)
Meeting the Future: Global Challenges and Personal Growth
How Will Society Change?	576	(15)
What Forces Will Shape the Economy?	591	(10)
What Must Our Country Do?	601	(7)
What Should You Do?	608	(17)
Summary and Key Terms	621	(1)
Questions for Review and Discussion	622	(1)
Chapter Project	622	(1)
Applications	623	(1)
Additional Readings and Resources	624	(1)
Bibliography	625	(18)
Glossary	643	(18)
Index	661