Human Relations

by Dalton, Marie; Hoyle, Dawn G; Watts, Marie W

• ISBN13: 9780538438780
• ISBN10: 0538438789
• Edition: 3rd
• Format: Paperback
• Copyright: 2004-12-21
• Publisher: ITP

Summary

This contemporary text will connect you with the current human relations issues and challenges you will encounter in the twenty-first century and will prepare you to confidently put proven theory into action-so you get the results you want. Authors Dalton, Hoyle, and Watts use a unique approach that gives you the opportunity to experience and analyze firsthand the contemporary issues of human relations in the twenty-first century. By weaving their varied professional backgrounds and knowledge into every chapter, they provide the insight and awareness that comes only from experience. Based on the sound content and research of the previous edition, HUMAN RELATIONS, 3rd aims to deliver a dynamic and real-world perspective to human relations.

Table of Contents

Human Relations: The Key to Personal and Career Success
What Is Human Relations?	2	(2)
Why Is Human Relations Important?	4	(2)
How Did Human Relations Develop?	6	(7)
What Factors Influence Human Relations in Organizations?	13	(7)
What Are Your Responsibilities?	20	(3)
How Is Technology Affecting Human Relations?	23	(8)
Summary and Key Terms	26	(1)
Questions for Review and Discussion	27	(1)
Chapter Project	27	(1)
Applications	28	(1)
Additional Readings and Resources	29	(2)
Perception: Different Views of the World
What Is Perception?	31	(1)
What Influences Perception?	32	(2)
Why Are Perceptions Important?	34	(2)
What Is the Johari Window?	36	(3)
How Do You Raise Self-Esteem?	39	(5)
How Do You See Your Roles?	44	(2)
How Do You Cope with Anxiety?	46	(2)
How Do You View the Boss?	48	(8)
Summary and Key Terms	51	(1)
Questions for Review and Discussion	52	(1)
Chapter Project	52	(1)
Applications	53	(1)
Additional Readings and Resources	53	(3)
Motivation: Maximizing Productivity
What Is Motivation?	56	(3)
How Do Wants Differ from Needs?	59	(1)
What Do the Theorists Say?	60	(8)
How Can I Apply Motivation Theories?	68	(7)
How Are Motivators Changing?	75	(11)
Summary and Key Terms	80	(1)
Questions for Review and Discussion	81	(1)
Chapter Project	82	(1)
Applications	82	(2)
Additional Readings and Resources	84	(2)
Communication: The Essential Skill
What Is Communication and What Is Its Role in Human Relations?	86	(2)
What Is the Communication Process and Why Is Feedback Important?	88	(3)
What Are Barriers to Communication and How Can Listening Skills Be Improved?	91	(4)
How Can You Improve Your Spoken Communication?	95	(3)
How Can You Improve Your Written Communication?	98	(3)
How Can You Use Nonverbal Communication?	101	(7)
What Else Makes Communication Work?	108	(2)
What Are the Forms of Electronic Communication?	110	(8)
Summary and Key Terms	112	(1)
Questions for Review and Discussion	113	(1)
Chapter Project	113	(1)
Applications	114	(2)
Additional Readings and Resources	116	(2)
Creative Problem Solving: Making Good Decisions
What Is a Problem and What Are the Steps in Problem Solving?	118	(6)
How Can We Make Better Decisions?	124	(6)
What Is Creativity?	130	(4)
What Are the Sources of Creativity and How Can It Be Encouraged?	134	(5)
What Are Blocks to Creativity?	139	(5)
How Can You Improve Your Creativity?	144	(8)
Summary and Key Terms	146	(1)
Questions for Review and Discussion	147	(1)
Chapter Project	148	(1)
Applications	148	(2)
Additional Readings and Resources	150	(2)
Working within the Organization: Structure and Climate
Why Do Organizations Have Structure?	152	(1)
What Is the Chain of Command?	153	(2)
Who Has Authority?	155	(1)
How Many Employees Report to One Supervisor?	156	(2)
How Does Communication Follow Structure?	158	(6)
What Other Structures Exist?	164	(5)
Why Does Structure Change?	169	(7)
Summary and Key Terms	171	(1)
Questions for Review and Discussion	172	(1)
Chapter Project	172	(1)
Applications	173	(1)
Additional Readings and Resources	174	(2)
Group Dynamics: The Advantages of Working with Others
What Is a Group?	176	(1)
Why Are Groups Important?	177	(3)
What Types of Groups Exist?	180	(4)
Who Leads a Group?	184	(1)
What Factors Influence Group Effectiveness?	185	(7)
What Are the Pitfalls of Group Decision Making?	192	(3)
Will Groups Remain Important in the Future?	195	(8)
Summary and Key Terms	197	(1)
Questions for Review and Discussion	198	(1)
Chapter Project	199	(1)
Applications	199	(2)
Additional Readings and Resources	201	(2)
Teamwork: Becoming a Team Player
What Is a Team?	203	(2)
What Is Teambuilding?	205	(2)
How Has the Team Concept Grown?	207	(4)
How Do You Build an Effective Team?	211	(4)
How Does a Team Affect Its Members?	215	(3)
Do Teams Fit All Situations?	218	(2)
Is Conflict Bad for Teams?	220	(8)
Summary and Key Terms	223	(1)
Questions for Review and Discussion	224	(1)
Chapter Project	224	(1)
Applications	225	(1)
Additional Readings and Resources	226	(2)
Diversity: A Business Imperative
What Is Diversity?	228	(7)
What Internal Factors Lead to Conflict?	235	(4)
How Do Linguistic Styles Affect Interactions?	239	(4)
How Can I Thrive in a Diverse Environment?	243	(10)
Summary and Key Terms	247	(1)
Questions for Review and Discussion	248	(1)
Chapter Project	248	(1)
Applications	249	(2)
Additional Readings and Resources	251	(2)
Goal Setting: Steps to the Future
What Is Planning?	253	(6)
What Kinds of Goals Exist?	259	(2)
What Characteristics Should Goals Possess?	261	(3)
How Are Goals Set and Prioritized?	264	(6)
What Is Management by Objectives?	270	(2)
Why Are Performance Appraisals Important and How Do They Work?	272	(15)
Summary and Key Terms	281	(1)
Questions for Review and Discussion	282	(1)
Chapter Project	283	(1)
Applications	283	(2)
Additional Readings and Resources	285	(2)
Leadership: Styles and Skills of an Effective Leader
What Is Leadership?	287	(4)
What Does Leadership Theory Say?	291	(6)
What Are Styles of Leadership?	297	(3)
What Are the Skills of a Leader?	300	(3)
How Should You Follow?	303	(2)
What Else Marks a Leader?	305	(5)
What Is the Future of Leadership?	310	(7)
Summary and Key Terms	312	(1)
Questions for Review and Discussion	313	(1)
Chapter Project	314	(1)
Applications	314	(1)
Additional Readings and Resources	315	(2)
Appreciating Power: Positioning and Politics
What Is Power?	317	(2)
What Are the Sources of Power?	319	(3)
Can You Combine Sources of Power?	322	(2)
What Is Your Power Personality?	324	(3)
How Do You Develop Power?	327	(10)
Why Is Empowerment of Others Important?	337	(2)
What Pitfalls Should You Avoid?	339	(7)
Summary and Key Terms	341	(1)
Questions for Review and Discussion	342	(1)
Chapter Project	342	(1)
Applications	343	(1)
Additional Readings and Resources	344	(2)
Change: A Constant in an Inconstant World
Where Are Changes Occurring?	346	(10)
Who Changes Organizations?	356	(2)
How Is Change Planned?	358	(8)
Why Do People Resist Change?	366	(2)
How Do Leaders Facilitate Change?	368	(6)
What Are Employee Assistance Programs?	374	(7)
Summary and Key Terms	376	(1)
Questions for Review and Discussion	377	(1)
Chapter Project	377	(1)
Applications	378	(1)
Additional Readings and Resources	379	(2)
Workplace Expectations: Business Etiquette
What Is Etiquette?	381	(4)
Why Is Etiquette Important Today?	385	(2)
How Does Etiquette Make a Good Impression?	387	(6)
What Is Cross-Cultural Etiquette?	393	(3)
How Should You Treat Customers?	396	(8)
How Should You Handle New Cyber Technologies?	404	(3)
How Should You Treat Associates?	407	(1)
What Are the Three Behavior Types?	408	(8)
Summary and Key Terms	411	(1)
Questions for Review and Discussion	412	(1)
Chapter Projects	412	(1)
Applications	413	(1)
Additional Readings and Resources	414	(2)
Ethics at Work: Your Attitude and Responsibilities
What Is Ethics?	416	(7)
How Do You Set Ethical Standards and Solve Ethical Dilemmas?	423	(6)
How Are Companies Addressing Business Ethics?	429	(3)
What Is Your Responsibility Regarding Ethical Behavior at Work?	432	(7)
Summary and Key Terms	433	(1)
Questions for Review and Discussion	434	(1)
Chapter Project	434	(1)
Applications	435	(2)
Additional Readings and Resources	437	(2)
Employee Rights: Working Toward Mutual Respect
What Federal Laws Protect Workers?	439	(10)
What Rights Do Workers Have to Organize?	449	(5)
How Are Safety and Health Regulated?	454	(4)
What Benefits Are Available to Employees?	458	(5)
What Are Other Employee Rights?	463	(12)
Summary and Key Terms	470	(1)
Questions for Review and Discussion	471	(1)
Chapter Project	471	(1)
Applications	472	(1)
Additional Readings and Resources	473	(2)
Maintaining Balance: Work and Life
Why Do Organizations Encourage Work-Life Balance?	475	(3)
What Is Stress?	478	(4)
How Does Substance Abuse Affect Performance?	482	(11)
How Can You Manage Time?	493	(8)
What Practices Will Help You Maintain Your Health?	501	(12)
Summary and Key Terms	508	(1)
Questions for Review and Discussion	509	(1)
Chapter Project	510	(1)
Applications	510	(1)
Additional Readings and Resources	511	(2)
Career Management: Securing Your Future
What Forces Are Shaping the Workforce and the Types of Jobs Available?	513	(5)
What Must You Do to Manage Your Career?	518	(8)
How Can You Learn About Careers and Job Openings?	526	(8)
What Goes into Your Resume?	534	(7)
How Do You Handle an Interview?	541	(8)
How Do You Handle Job Search Stress and Respond to Job Offers?	549	(2)
How Do Jobs Begin and End?	551	(10)
Summary and Key Terms	555	(1)
Questions for Review and Discussion	556	(1)
Chapter Project	557	(1)
Applications	557	(1)
Additional Readings and Resources	558	(3)
Notes	561	(26)
Glossary	587	(18)
Index	605