Human Relations Development: A Manual for Educators

by Gazda, George M.; Asbury, Frank R.; Balzer, Fred J.; Childers, William C.; Phelps, Rosemary E.

• ISBN13: 9780205289028
• ISBN10: 0205289029
• Edition: 6th
• Format: Paperback
• Copyright: 1999-01-01
• Publisher: Allyn & Bacon

Summary

Human Relations Development is a skills training manual for improving interpersonal communication. The text focuses on human relations between teachers and their students, parents, peers, and the general public. The emphasis of the book is that interpersonal communication and human relations is one of four generic life-skills, an essential skill of all educators. Core conditions of empathy, respect, warmth, concreteness, genuineness, appropriate self-disclosure, confrontation, and immediacy are addressed and applied chapter by chapter. Scales for each of the above are included so that trainers can learn how to rate their level of functioning both globally and specifically. Issues of the changing roles of educators and theory/applications of multicultural- related issues in schools and the classroom are also discussed.

Table of Contents

Preface	xi
1 Rationale	1	(21)
Use of Models	3	(1)
Research Support	4	(1)
Personal Characteristics of Effective Teachers	5	(1)
Personal Characteristics of Effective Helpers	6	(2)
Modeling as a Key Component of the Helping Relationship	8	(2)
The Goals of Helping	10	(1)
The Cycle of Helping	11	(1)
The Process of Helping	12	(2)
Facilitation Dimensions	14	(1)
Transition Dimensions-Helper Oriented	14	(1)
Transition Dimensions-Helpee Oriented	15	(1)
Action Dimensions	16	(3)
References	19	(3)
2 Teacher Roles: Their Changing Character	22	(11)
Role Changes Emanating from Restructured Schools	22	(3)
Role Changes Emanating from Mainstreaming/Inclusion	25	(4)
Mainstreaming/Including Students with Severe Handicaps	29	(2)
References	31	(2)
3 Multicultural Training Issues in Human Relations Development	33	(9)
Effective Communication	38	(1)
Communication Styles	39	(1)
References	40	(2)
4 Perceiving and Responding	42	(10)
The Act of Perceiving	42	(1)
Learning Style and the Sensory Modalities	43	(1)
Self-Examination and Feedback	43	(1)
Change	44	(1)
Defense Mechanisms	45	(4)
The Act of Responding	49	(2)
References	51	(1)
5 Helpee Statement Types	52	(15)
Request for Action	53	(1)
Request for Information	53	(2)
Request for Understanding/Involvement	55	(1)
Inappropriate Communication	56	(4)
Responding with Information	60	(3)
Responding with Action	63	(4)
6 Ineffective Communication Styles	67	(8)
Verbal Villains	67	(4)
Thoughts That Lie Behind the Helpee's Words	71	(4)
7 Training in Attending Skills	75	(3)
References	77	(1)
8 Awareness of Nonverbal Behaviors in Helping	78	(18)
General Characteristics of Nonverbal Communication	79	(8)
The Helper's Nonverbal Behaviors	87	(3)
Using the Helpee's Nonverbal Cues	90	(3)
References	93	(2)
Recommended Reading for Further Study	95	(1)
9 Training in Perceiving Feelings	96	(7)
References	102	(1)
10 Perceiving and Responding with Empathy	103	(11)
Empathy--Its Meaning and Value	103	(2)
Illustration of the Empathy Scale	105	(9)
11 Perceiving and Responding with Respect	114	(8)
Illustration of the Respect Scale	115	(7)
12 Combining Empathy and Respect in Responding	122	(5)
Combining Empathy and Respect Effectively	122	(5)
13 Perceiving and Responding with Warmth	127	(7)
Touch	130	(2)
References	132	(2)
14 Scale for Global Ratings and Responding	134	(18)
Global Scale for Rating Helper Responses	135	(17)
15 Facilitative Responding	152	(14)
Language Distortion	153	(1)
Nonfacilitative versus Facilitative Responding	154	(4)
Idiosyncratic Credit	158	(4)
The Use of Questions in the Helping Relationship	162	(4)
16 Perceiving and Responding with Concreteness	166	(14)
Open-Ended and Close-Ended Questions	167	(3)
Helpee Concreteness	170	(1)
Illustration of the Concreteness Scale	171	(7)
References	178	(2)
17 Perceiving and Responding with Genuineness	180	(14)
Helper Genuineness	180	(2)
Helpee Genuineness	182	(1)
Illustration of the Concreteness Scale	182	(10)
References	192	(2)
18 Perceiving and Responding with Self-Disclosure	194	(12)
Helper Self-Disclosure	194	(1)
Illustration of the Self-Disclosure Scale	195	(10)
References	205	(1)
19 Perceiving and Responding with Confrontation	206	(15)
Regulating the Intensity of Confrontation	208	(2)
Two Types of Confrontation	210	(1)
Illustration of the Confrontation Scale	211	(9)
References	220	(1)
20 Perceiving and Responding with Immediacy of Relationship	221	(11)
Different Levels of Immediacy	222	(1)
Illustration of the Immediacy of Relationship Scale	223	(8)
References	231	(1)
21 Strategies for Change: Problem Solving/Decision Making	232	(6)
Model for Problem Solving/Decision Making	233	(1)
Recognizing a Problem	233	(1)
Defining the Problem	234	(1)
Generating Alternatives	234	(1)
Decision Making/Evaluating and Selecting a Course of Action	235	(1)
Assessing Feedback from the Outcome	236	(1)
Implementation of Problem Solving/Decision Making in the Helping Process	236	(1)
References	237	(1)
22 Responding to Inappropriate Communication	238	(9)
Types of Inappropriate Communication	239	(8)
23 Anger--Friend and Foe!	247	(10)
First Aid for Anger	248	(1)
A Cure for Anger	249	(1)
Initial Responses to an Angry Person	250	(1)
Crisis Management	251	(2)
Strategies for Resolving the Roots of Anger	253	(1)
Helping Resolve Conflict between Two Other Parties	254	(3)
24 Thoughtful Assertiveness	257	(22)
Foundations of Assertiveness Training	258	(1)
Outcomes for Teachers	258	(1)
Outcomes for Students	258	(1)
Obstacles to Assertiveness	259	(2)
Thoughtful Assertiveness as a Healthy Option	261	(1)
The Passive, Assertive, and Aggressive Behavioral Patterns	262	(5)
Responsible "I-Messages" versus Accusatory "You-Messages"	267	(1)
Specific Assertive Techniques	268	(9)
References	277	(2)
25 The Encouraging Teacher	279	(10)
Encouragement and the Facilitative Relationship	279	(2)
Characteristics of Encouragers	281	(3)
Praise	284	(2)
Encouragement	286	(2)
Summary	288	(1)
References	288	(1)
Appendixes	289	(26)
A Research Scales	289	(10)
B Vocabulary of Affective Words	299	(8)
C Speaking the Helpee's Language with Empathic Leads	307	(4)
D Scales for Rating the Helpee	311	(4)
Index	315