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9780205445684

Human Relations Development : A Manual for Educators

by ; ; ; ; ;
  • ISBN13:

    9780205445684

  • ISBN10:

    0205445683

  • Edition: 7th
  • Format: Paperback
  • Copyright: 2006-01-01
  • Publisher: Allyn & Bacon

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Summary

/*0205445683 Gazda, Human RElations Development 7e*/Given the critical and ever-increasing importance of collaboration and co-teaching, effective home-school partnerships, and nurturing teacher-student relationships, the need has never been greater for this new edition of Human Relations Development. This much-lauded text is a skills training manual for improving interpersonal communication, focusing on human relations between teachers and their students, parents, peers, and the general public. The emphasis of the text is that interpersonal communication and human relations is one of four generic life-skills, an essential skill of all educators. Core conditions of empathy, respect, warmth, concreteness, genuineness, appropriate self-disclosure, confrontation, and immediacy are addressed and applied chapter by chapter. Scales for each of these conditions are included so that trainees can learn how to rate their level of functioning both globally and specifically. Issues of the changing roles of educators and theory/applications of multicultural issues in schools and the classroom are also discussed. Special Education applications are included in each chapter.

Table of Contents

Preface xiii
CHAPTER 1 Rationale 1(22)
USE OF MODELS
3(1)
RESEARCH SUPPORT
4(1)
PERSONAL CHARACTERISTICS OF EFFECTIVE TEACHERS
5(2)
PERSONAL CHARACTERISTICS OF EFFECTIVE HELPERS
7(2)
MODELING AS A KEY COMPONENT OF THE HELPING RELATIONSHIP
9(1)
THE GOALS OF HELPING
10(3)
THE CYCLE OF HELPING
13(1)
THE PROCESS OF HELPING
13(1)
FACILITATION DIMENSIONS
14(1)
TRANSITION DIMENSIONS-HELPER ORIENTED
15(2)
TRANSITION DIMENSIONS-HELPEE ORIENTED
17(1)
ACTION DIMENSIONS
17(4)
REFERENCES
21(2)
CHAPTER 2 Teacher Roles: Their Changing Character 23(7)
ROLE CHANGES EMANATING FROM RESTRUCTURED SCHOOLS
23(3)
ROLE CHANGES EMANATING FROM LEGISLATION ON INCLUSION
26(2)
REFERENCES
28(2)
CHAPTER 3 Multicultural and Diversity Issues in Human Relations Development 30(9)
EFFECTIVE COMMUNICATION
35(2)
REFERENCES
37(2)
CHAPTER 4 Perceiving and Responding 39(10)
THE ACT OF PERCEIVING
39(1)
LEARNING STYLE AND THE SENSORY MODALITIES
40(1)
SELF-EXAMINATION AND FEEDBACK
40(1)
CHANGE
41(1)
DEFENSE MECHANISMS
41(5)
THE ACT OF RESPONDING
46(2)
REFERENCES
48(1)
CHAPTER 5 Helpee Statement Types 49(13)
REQUEST FOR ACTION
50(1)
REQUEST FOR INFORMATION
50(2)
REQUEST FOR UNDERSTANDING/INVOLVEMENT
52(1)
INAPPROPRIATE COMMUNICATION
52(4)
RESPONDING WITH INFORMATION
56(2)
RESPONDING WITH ACTION
58(4)
CHAPTER 6 Ineffective Communication Styles 62(8)
VERBAL VILLAINS
62(4)
THOUGHTS THAT LIE BEHIND THE HELPEE'S WORDS
66(4)
CHAPTER 7 Training in Attending Skills 70(3)
REFERENCES
72(1)
CHAPTER 8 Awareness of Nonverbal Behaviors in Helping 73(18)
GENERAL CHARACTERISTICS OF NONVERBAL COMMUNICATION
74(8)
THE HELPER'S NONVERBAL BEHAVIORS
82(2)
USING THE HELPEE'S NONVERBAL CLUES
84(4)
REFERENCES
88(2)
RECOMMENDED READING FOR FURTHER STUDY
90(1)
CHAPTER 9 Training in Perceiving Feelings 91(6)
CHAPTER 10 Perceiving and Responding with Empathy 97(10)
EMPATHY-ITS MEANING AND VALUE
97(2)
ILLUSTRATION OF THE EMPATHY SCALE
99(7)
REFERENCES
106(1)
CHAPTER 11 Perceiving and Responding with Respect 107(7)
ILLUSTRATION OF THE RESPECT SCALE
108(6)
CHAPTER 12 Combining Empathy and Respect in Responding 114(5)
COMBINING EMPATHY AND RESPECT EFFECTIVELY
114(5)
CHAPTER 13 Perceiving and Responding with Warmth 119(7)
TOUCH
122(2)
REFERENCES
124(2)
CHAPTER 14 Scale for Global Ratings and Responding 126(17)
GLOBAL SCALE FOR RATING HELPER RESPONSES
127(16)
CHAPTER 15 Facilitative Responding 143(12)
LANGUAGE DISTORTION
144(1)
NONFACILITATIVE VERSUS FACILITATIVE RESPONDING
145(4)
IDIOSYNCRATIC CREDIT
149(3)
THE USE OF QUESTIONS IN THE HELPING RELATIONSHIP
152(3)
CHAPTER 16 Perceiving and Responding with Concreteness 155(12)
OPEN-ENDED AND CLOSE-ENDED QUESTIONS
156(3)
HELPEE CONCRETENESS
159(1)
ILLUSTRATION OF THE CONCRETENESS SCALE
159(7)
REFERENCES
166(1)
CHAPTER 17 Perceiving and Responding with Genuineness 167(13)
HELPER GENUINENESS
167(2)
HELPEE GENUINENESS
169(1)
ILLUSTRATION OF THE GENUINENESS SCALE
169(10)
REFERENCES
179(1)
CHAPTER 18 Perceiving and Responding with Self-Disclosure 180(11)
HELPER SELF-DISCLOSURE
180(1)
ILLUSTRATION OF THE SELF-DISCLOSURE SCALE
181(9)
REFERENCES
190(1)
CHAPTER 19 Perceiving and Responding with Confrontation 191(14)
REGULATING THE INTENSITY OF CONFRONTATION
193(2)
TWO TYPES OF CONFRONTATION
195(1)
ILLUSTRATION OF THE CONFRONTATION SCALE
195(9)
REFERENCES
204(1)
CHAPTER 20 Perceiving and Responding with Immediacy of Relationship 205(10)
DIFFERENT LEVELS OF IMMEDIACY
206(1)
ILLUSTRATION OF THE IMMEDIACY OF RELATIONSHIP SCALE
207(7)
REFERENCES
214(1)
CHAPTER 21 Strategies for Change: Problem Solving/Decision Making 215(6)
MODEL FOR PROBLEM SOLVING/DECISION MAKING
215(2)
RECOGNIZING A PROBLEM
217(1)
DEFINING THE PROBLEM
217(1)
GENERATING ALTERNATIVES
217(1)
DECISION MAKING/EVALUATING AND SELECTING A COURSE OF ACTION
218(1)
ASSESSING FEEDBACK FROM THE OUTCOME
219(1)
IMPLEMENTATION OF PROBLEM SOLVING/DECISION MAKING IN THE HELPING PROCESS
219(1)
REFERENCES
220(1)
CHAPTER 22 Responding to Inappropriate Communication 221(8)
TYPES OF INAPPROPRIATE COMMUNICATION
222(6)
REFERENCES
228(1)
CHAPTER 23 Anger-Friend and Foe! 229(10)
FIRST AID FOR ANGER
230(1)
A CURE FOR ANGER
231(1)
INITIAL RESPONSES TO AN ANGRY PERSON
232(1)
CRISIS MANAGEMENT
233(1)
STRATEGIES FOR RESOLVING THE ROOTS OF ANGER
234(2)
HELPING RESOLVE CONFLICT BETWEEN TWO OTHER PARTIES
236(3)
CHAPTER 24 Thoughtful Assertiveness 239(24)
FOUNDATIONS OF ASSERTIVENESS TRAINING
239(1)
OUTCOMES FOR TEACHERS
240(1)
OUTCOMES FOR STUDENTS
240(1)
OBSTACLES TO ASSERTIVENESS
241(2)
THOUGHTFUL ASSERTIVENESS AS A HEALTHY OPTION
243(1)
THE PASSIVE, ASSERTIVE, AND AGGRESSIVE BEHAVIORAL PATTERNS
244(4)
RESPONSIBLE "I-MESSAGES" VERSUS ACCUSATORY "YOU-MESSAGES"
248(1)
SPECIFIC ASSERTIVE TECHNIQUES
249(12)
REFERENCES
261(2)
APPENDIXES
A RESEARCH SCALES
263(9)
B VOCABULARY OF AFFECTIVE WORDS
272(8)
C SPEAKING THE HELPEE'S LANGUAGE WITH EMPATHIC LEADS
280(3)
D SCALES FOR RATING THE HELPEE
283(2)
Index 285

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