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9780135019443

Human Relations : Interpersonal Job-Oriented Skills

by
  • ISBN13:

    9780135019443

  • ISBN10:

    0135019443

  • Edition: 10th
  • Format: Paperback
  • Copyright: 2008-05-28
  • Publisher: Prentice Hall
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List Price: $140.00

Summary

Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition. Focusing on todayrs"s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. KEY FEATURES:This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for todayrs"s business environment.

Table of Contents

A Framework for Interpersonal Skill Development
Understanding Individual Differences
Developing Self-Esteem and Self-Confidence
Interpersonal Communication
Developing Teamwork Skills
Group Problem Solving and Decision Making
Cross-Cultural Relations and Diversity
Resolving Conflicts with Others
Becoming an Effective Leader
Motivating Others
Helping Others Develop and Grow
Positive Political Skills
Customer Satisfaction Skills
Enhancing Ethical Behavior
Stress Management and Personal Productivity
Job Search and Career Management Skills
Table of Contents provided by Publisher. All Rights Reserved.

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