Human Resource Management in a Business Context

by Price,Alan

• ISBN13: 9781861529664
• ISBN10: 186152966X
• Edition: 2nd
• Format: Paperback
• Copyright: 2003-10-10
• Publisher: Cengage Learning EMEA Higher Education

Summary

It is possible to establish a clear link between good human capital management and enhanced financial performance. In other words, effectively dealing with people is of major importance for all organizations. Human Resource Management in a Business in Context locates HRM and other perspectives of people management in a framework focused on the needs of business studies students. It provides a thorough and comprehensive overview of all the key aspects of people management using numerous real examples from actual business situations. The practical, rather than prescriptive, approach allows students to understand the issues without getting lost in operational details. The new edition has been strengthened to make this our key offering in HRM and an ideal core text for most courses, fully able to compete with the comprehensive competition.

Table of Contents

List of figures	xiii
List of tables	xiv
Preface	xvi
Acknowledgements	xix
PART 1 Introduction to HRM	1	(84)
Managing people	3	(28)
Objectives	3	(1)
People management	4	(1)
Background and origins of people management	4	(4)
Professional managers	8	(5)
The human factor	13	(1)
Human relations	14	(2)
Management theory	16	(2)
Development of the personnel specialism	18	(2)
Management thinking	20	(2)
From personnel to human resource management	22	(5)
Summary	27	(1)
Further reading	27	(1)
Review questions	28	(1)
Problem for discussion and analysis	28	(3)
The concept of HRM	31	(26)
Objectives	31	(1)
Defining human resource management	32	(4)
Maps and models of HRM	36	(6)
HRM policies and their consequences	42	(3)
A harder approach - people as human resources	45	(1)
Adopting HRM	46	(1)
Different interpretations of HRM	47	(2)
Professional certification	49	(1)
HRM in other countries	49	(3)
Summary	52	(1)
Further reading	52	(1)
Review questions	52	(1)
Case study for discussion and analysis	53	(4)
HRM and business effectiveness	57	(28)
Objectives	57	(1)
High-performance organizations	58	(4)
Knowledge management	62	(5)
Knowledge management practice	67	(2)
Business effectiveness	69	(4)
HR professionals and the HR system	73	(2)
Measuring the impact of HRM	75	(2)
Where does the HR profession go from here?	77	(1)
A ten-Cs checklist for effective HRM	78	(3)
Summary	81	(1)
Further reading	82	(1)
Review questions	82	(1)
Problems for discussion and analysis	83	(2)
PART 2 HRM and the business environment	85	(88)
Human resources and the global economy	87	(31)
Objectives	87	(1)
Globalization	88	(6)
International human resource management	94	(2)
Trading blocs	96	(2)
Productivity comparisons	98	(2)
Economic growth and employment	100	(9)
Multinationals and global competition	109	(4)
Supranational organizations	113	(2)
Summary	115	(1)
Further reading	115	(1)
Review questions	115	(1)
Problems for discussion and analysis	116	(2)
HRM and the state	118	(28)
Objectives	118	(1)
The state and intervention	119	(3)
Human capital	122	(7)
Legislative frameworks	129	(4)
Europe-wide initiatives	133	(9)
Summary	142	(1)
Further reading	142	(1)
Review questions	142	(1)
Problems for discussion and analysis	143	(1)
Case study	143	(3)
The employment market	146	(27)
Objectives	146	(1)
Why do people work?	147	(4)
Social prefeences	151	(1)
Individual preferences	152	(1)
Participating in the employment market	153	(7)
Employee supply and demand	160	(6)
Active labour market programmes	166	(1)
Part-time and temporary working	167	(3)
Summary	170	(1)
Further reading	170	(1)
Review questions	171	(1)
Problems for discussion and analysis	171	(2)
PART 3 Organizational HRM	173	(114)
HRM in large organizations	175	(31)
Objectives	175	(1)
Introduction	176	(1)
Organizations and the business environment	177	(1)
Dimensions of organization	178	(6)
Organizational structures	184	(9)
Organizational strategies	193	(3)
The HR role inlarge organizations	196	(1)
Flexibility	197	(6)
Summary	203	(1)
Further reading	203	(1)
Review questions	203	(1)
Problem for discussion and analysis	204	(2)
HRM in small and medium-sized organizations	206	(27)
Objectives	206	(1)
HRM in smaller organizations	207	(1)
International research	207	(1)
Business start-ups	208	(4)
Collaborative enterpreneurship	212	(1)
Small firm growth	213	(4)
The growth process	217	(2)
HRM practices in the small business	219	(3)
Enterpreneurship and business growth research	222	(1)
Working in small business	223	(3)
Consultancies	226	(3)
Summary	229	(1)
Further reading	229	(1)
Review questions	230	(1)
Problems for discussion and analysis	230	(3)
Organizational culture	233	(27)
Objectives	233	(1)
Culture and international HRM	234	(1)
International comparisons	234	(1)
Respecting cultural differences	235	(1)
Cultures and standards	236	(4)
Psychology and culture	240	(1)
Culture and business behaviour	241	(1)
Cultural training	242	(2)
National and organizational cultures	244	(5)
Corporate culture	249	(2)
The Deal and Kennedy model of corporate culture	251	(4)
Corporate culture and people management	255	(2)
Summary	257	(1)
Further reading	257	(1)
Review questions	258	(1)
Problem for discussion and analysis	258	(2)
Commitment and employer branding	260	(27)
Objectives	260	(1)
Commitment and brand values	261	(1)
Employer branding	262	(5)
Commitment and culture	267	(6)
Commitment strategies	273	(3)
Justifying commitment	276	(3)
Committed to what?	279	(2)
Managing professionals	281	(3)
Summary	284	(1)
Further reading	285	(1)
Review questions	285	(1)
Problem for discussion and analysis	286	(1)
PART 4 Strategic HRM	287	(86)
People strategies	289	(26)
Objectives	289	(1)
Strategy and HRM	290	(1)
Strategic management	291	(2)
Strategic HRM: theory and practice	293	(4)
Forming HR strategies	297	(2)
Business goals	299	(4)
Strategy formation	303	(5)
Strategy, thinking and decision making	308	(2)
Translating strategy into action	310	(3)
Summary	313	(1)
Further reading	313	(1)
Review questions	313	(1)
Problem for discussion and analysis	314	(1)
Change strategies	315	(28)
Objectives	315	(1)
Transformational HR strategies	316	(1)
Change and organizational structures	317	(6)
Action learning	323	(3)
Business process re-engineering	326	(4)
Strategic alliances	330	(3)
Mergers and the HR function	333	(3)
Behavioural transformation	336	(2)
Negative change	338	(3)
Summary	341	(1)
Further reading	341	(1)
Review questions	341	(1)
Problem for discussion and analysis	342	(1)
Resourcing strategies	343	(30)
Objectives	343	(1)
Resourcing	344	(1)
Environmental constraints on resourcing	345	(2)
Resourcing and the flexible organization	347	(1)
Resourcing strategies	348	(2)
Human resource planning	350	(11)
Resoucing information	361	(4)
Strategies for redundancy	365	(5)
Summary	370	(1)
Further reading	370	(1)
Review questions	371	(1)
Problem for discussion and analysis	371	(2)
PART 5 The employee resourcing process	373	(60)
Recruitment and preliminary candidate information	375	(32)
Objectives	375	(1)
Recruitment as a textbook subject	376	(1)
Matching people and jobs	377	(6)
Selectors and strategies	383	(1)
Marketing jobs	384	(1)
Informal recruiting	385	(3)
Web-based recruitment	388	(4)
Formal recruiting	392	(4)
Targeting and diversity	396	(2)
Researching candidates	398	(1)
Applications	398	(3)
Qualifications	401	(1)
Biodata	401	(2)
References	403	(1)
Summary	404	(1)
Further reading	405	(1)
Review questions	405	(1)
Problem for discussion and analysis	405	(2)
Employee selection	407	(26)
Objectives	407	(1)
Resourcing decisions	408	(3)
Psychometric tests	411	(4)
Interviewing	415	(2)
Evaluating methods	417	(2)
Interviews revisited	419	(5)
Work samples	424	(1)
Assessment centres	424	(3)
Graphology	427	(2)
Summary	429	(1)
Further reading	429	(1)
Review questions	430	(1)
Problem for discussion and analysis	430	(3)
PART 6 Managing diversity	433	(62)
Equality of opportunity	435	(33)
Objectives	435	(1)
The meaning of diversity	436	(1)
Society and opportunity	436	(2)
Examples of national anti-discrimination legislation	438	(6)
The emphasis of anti-discrimination legisltion	444	(2)
Diversity and the organization	446	(3)
Strategies for diversity	449	(5)
Gender and sexual discrimination	454	(10)
Summary	464	(1)
Further reading	464	(1)
Review questions	465	(1)
Problem for discussion and analysis	465	(3)
Race, disability and age	468	(27)
Objectives	468	(1)
Ethnic diversity	469	(1)
The financial impact of race discrimination	470	(2)
Race and performance	472	(2)
Institutional racism	474	(1)
The Parekh Report	475	(3)
Race and ethnicity legislation	478	(2)
Disability	480	(4)
Ageism	484	(6)
Summary	490	(1)
Further reading	490	(1)
Review questions	491	(1)
Problem for discussion and analysis	491	(4)
PART 7 Performance and compensation	495	(60)
Performance management	497	(31)
Objectives	497	(1)
Performance assessment	498	(1)
The environmental context	499	(4)
The organization and effective performance	503	(6)
Performance strategies	509	(2)
Performance management systems	511	(5)
The assessment process	516	(7)
Limitations of performance management	523	(1)
Counselling interviews	524	(1)
Objectivity and subjectivity in assessment	524	(2)
Summary	526	(1)
Further reading	526	(1)
Review questions	526	(1)
Problems for discussion and analysis	527	(1)
Reward management	528	(27)
Objectives	528	(1)
Pay and compensation	529	(3)
HR and payroll administration	532	(1)
Technology and the pay unit	533	(3)
Pay evaluation	536	(4)
Motivation and performance	540	(3)
Pay and performance	543	(6)
Flavour of the (last) month?	549	(1)
Criticisms of PRP	550	(3)
Summary	553	(1)
Further reading	553	(1)
Review questions	554	(1)
Problem for discussion and analysis	554	(1)
PART 8 Learning and development	555	(56)
Human resource development	557	(27)
Objectives	557	(1)
HRD strategies	558	(2)
HRD at the national level	560	(3)
The meritocratic ideal	563	(1)
Education and training	564	(3)
Vocational education and training	567	(7)
Development programmes	574	(1)
Management development	575	(5)
Developing women	580	(1)
Mentoring	581	(1)
Summary	582	(1)
Further reading	582	(1)
Review questions	582	(1)
Problem for discussion and analysis	583	(1)
Learning in organizations	584	(27)
Objectives	584	(1)
HRD and the organization	585	(1)
From training to development	586	(1)
The learning organization	587	(3)
Empowerment and HRD	590	(1)
Self-development	590	(1)
HRD as an activity	591	(7)
Induction	598	(4)
Learning methods	602	(3)
Leadership development	605	(1)
Evaluating and costing traing	606	(2)
Summary	608	(1)
Further reading	608	(1)
Review questions	609	(1)
Problem for discussion and analysis	609	(2)
PART 9 Employee relations	611	(74)
Unions and collective bargaining	613	(25)
Objectives	613	(1)
Introduction	614	(1)
Collectivization and confrontation	614	(2)
Employee relations in North America	616	(3)
Employee relations in the UK	619	(5)
The European Union	624	(2)
German employee relations	626	(3)
Employee relations in Australia and New Zealand	629	(2)
Japanese and east Asian employee relations	631	(1)
Organizations and employee relations	632	(1)
Employee relations strategies	633	(2)
Summary	635	(1)
Further reading	636	(1)
Review questions	636	(1)
Problems for discussion and analysis	636	(2)
Conflict, bargaining, involvement and well-being	638	(30)
Objectives	638	(1)
Employee relations as an activity	639	(2)
Conflict	641	(1)
Tribunals and arbitration systems	642	(2)
The negotiating process	644	(4)
Models of bargaining	648	(1)
Employee involvement	649	(6)
Work-life balance	655	(2)
Health and safety	657	(3)
Stress	660	(4)
Summary	664	(1)
Further reading	665	(1)
Review questions	665	(1)
Problems for discussion and analysis	665	(3)
Conclusion	668	(17)
Objectives	668	(1)
The status and significance of HRM	669	(1)
HRM and globalization	670	(1)
HRM and `best practice'	671	(2)
Driving forces of HRM	673	(4)
The impact of HRM	677	(5)
What next?	682	(1)
Further reading	683	(1)
Review questions	683	(1)
Problem for discussion and analysis	684	(1)
Glossary	685	(14)
References	699	(26)
Index	725