Human Resource Management

by D'Annunzio-Green, Norma; Maxwell, Gillian A.; Watson, Sandra

• ISBN13: 9780826468246
• ISBN10: 0826468241
• Format: Paperback
• Copyright: 2004-02-26
• Publisher: Cengage Learning EMEA

Table of Contents

Editors and Contributors	vii
Foreword	xi
Professor Tom Baum
Human Resource Management Issues in International Hospitality and Tourism: Identifying the Priorities	1	(14)
S. Watson
N. D'Annunzio-Green
G. A. Maxwell
PART I Employee Resourcing
Recruitment and Selection Issues and Strategies within International Resort Communities	15	(20)
J. M. Christensen Hughes
A Critique of the Systematic Approach to Recruitment and Selection in an International Hospitality Business	35	(16)
B. Humphreys
K. Elvin
Labour Turnover in International Hospitality and Tourism	51	(13)
M. Deery
The Impact of Technology on Human Resources in the Hospitality Industry	64	(10)
J. Kandampully
R. Duddy
The Hotel Expatriate in Russia: Competencies for Cross-cultural Adjustment	74	(16)
N. D'Annunzio-Green
PART II Employee Development
Human Resource Strategy and Development for Quality Service in the International Hotel Sector	90	(14)
G. A. Maxwell
S. Quail
The Benefits of Training for Business Performance	104	(14)
C. Lashley
Multi-site Management: HRM Implications	118	(13)
S. Goss-Turner
Performance Management in International Hospitality and Tourism	131	(15)
B. Millett
Tourism Training in Developing Countries: A Commercial Solution to Training Needs	146	(10)
J. John Lennon
PART III Employee Relations
Building Organizational Commitment in International Hospitality and Tourism Organizations	156	(18)
D. F. Cannon
Occupational Health and Safety Risks and Management Issues in the Hotel and Fast-Food Sectors	174	(12)
M. Tranter
The Structure of Employee Relations in Multi-national Hotels in Australia	186	(14)
N. Timo
M. Davidson
A Feeling for Empowerment?	200	(12)
C. Lashley
Managing Diversity in Hospitality Organizations	212	(13)
C. Mok
Hospitality and Emotional Labour in an International Context	225	(16)
S. Chappel
Index	241